Crunch Fitness - Phoenix

Molly G

Music is way too loud! Machines are outdated, and they won't stop emailing me. They've texted me from 2 different numbers and I've blocked 4 email accounts so far.

Russell Longenecker

My friend called in to cancel the personal training as she encountered a financial situation. The Manager assured her she can email someone in the company to freeze ghe account for 6 months which is great, as she did not want to stop training completely. The company emailed her back, saying they can only freeze for 30 days and need a 14 day notice. She is understandably upset with this information. They require medical or relocation documentation to freeze or cancel. Due to this I am considering canceling my membership as well. This is a shame as the people in the gym have treated us well.

K W

Do not sign up for the personal training program for your safety. My boyfriend and I went through two trainers. One told me I should only be eating 1000 cals a day to lose weight which is extremely unhealthy and unsafe. The other rushed through our workout so fast without warmup that my boyfriend sustained injury. Even after the medical documentation was given, Crunch refused to cancel the contract. My boyfriends medical documentation is on his account with you. He has spoken to you multiple times about the issue and to please cancel. Now that he's healed from his injury he's been at the gym once since you told him to either come in or waste his money. Not their problem.

Robert Spencer

My family have lost a huge amount of our wages and was unfortunately not able to continue with the gym. We had signed up for personal training and the gym membership. Went to cancel and was told that I was under contract with trainer and was going to be billed even tho we could not afford it anymore. Contracts are ridiculous and should be able to cancel when under hardship. The trainer even pushed me so hard that for days I was not able to do my job without being in pain. The young man did not cater to my body and was not alert to my body at all. Do not join Crunch because they don’t care about your life at all just making that money and hurting you.