U.S. Bank Branch

Rose Otto

Bank just closes without notice. Not good. Need to take care of banking in person. Gues I'll have to bank with a dependable bank

Jesus Roman

I understand this location being closed due to COVID but this is the second time this week that the ATM has been down. At least last time there was a sign explaining it was not operational but this time I had the joy of walking up to a …Hello Jesus, I'm sorry to hear that there's been difficulty with this ATM, but I appreciate you reaching out with your review and letting us know. We'd like to speak with you so that we can gather more details and make sure this is properly addressed. Please send us an email at [email protected] with your phone number and reference number 6560. Once we receive your number, we'll give you a call within 2 business days. We hope to speak with you soon. ^Caitlin

Gordon Bice

Horrible customer service, I very much dislike going to this branch and will wait to go to another branch from now on.

Vincent Moreno

Lazy employees. If you do not like counting money, don't work at a bank. If the manager is present they put on a good act but, otherwise, they will give you the run-around and cite policies that do not exist so that they don't have to count your money. Find a different branch if you care even slightly about customer service.Hello Vincent, I apologize that this was your experience with our Elk Grove location. We’re very concerned to hear that you were treated poorly and would like to hear more about the interaction. Please send an email to [email protected] with your phone number and reference number #2624, and we’ll give you a call within one business day to look into this. Thank you very much for reaching out. We hope to work with you soon. ^Jessica