Holiday Inn Express & Suites El Paso I-10 East, an IHG Hotel

Jessica Sierra

Clean rooms & we only stayed one night & morning staff was so kind and amazing. I would definitely stay again! One more thing breakfast was so yummy ! Thank you staff ! Y’all are amazing and thank y’all so much for y’all’s hard work !

Jonathan Gasser

Great hotel, but please train hotel front desk what corporate accounts are. And how individuals using corporate accounts do not carry the physical card with them. I was polite and gave them all the info they needed to get me my room. And she kept demanding I must have a physical card in my had to confirm. I told her it was through a credit card authorization and she repeated she needed the card. I travel all over the country and do this all the time. So I tried to explain to her how it is done as nice as possible and as detailed as possible. She still proclaimed she needed a card. I said sorry I don't have one and I can call our agency and get the digital payment sent over again directly to her. She said that wouldn't be needed but was gonna give me the room. But next time I had to have the card on hand bc letting me have the room without one was against company rules. 🤷‍♂️🤦‍♂️ I hope she gets the training she needs.

varonica r

I like the rooms and price was fair. My only complaint is that house keeping came into our room with out knocking and I was naked changing cloths for a funeral in the bathroom and my partner had just shorts on. I jumped and I was upset. I went to talk to the front desk and they said I needed to talk to Sergio and that they would make a note for him to contact me. No one did. I don’t think I will return during spring break and I saw some nice hotels off George dieter heading to Montana ave. Other than the invasion of my privacy I did feel safe leaving my car parked in the back of the building. The breakfast was actually amazing because it offered hot and cold meals. The place was pretty clean and when I did interact with the front desk they were friendly. I was so worried the whole time I was at my grandpas funeral that they were going to go in my room again and take something. I guess it just made my wonder why they came in with out knocking the first time. We were staying for three nights and two days. I had o my been there one night when this happen. The view of the mountains is nice and it really is easy access to restaurants and fast food places. If you are visiting make sure to check out trans mountain. And scenic view. I always loved going there when I was a kid.

IM1000

We had a very nice stay but unfortunately on our last day which was Sunday 2-13. The person in charge of the breakfast area would not put out cereal for the kids. We had to ask repeatedly for cereal and when we did she said she didn't have bowls. I told her that we can use cups. She still refused.