The store was very clean and the employees were happy and upbeat and eager to help us and I would recommend this store to anyone looking for a new phone or tablet
Anthony Presley
May 5, 2022
Busy place, but very courteous and helpful! Lots of new Apple tech toys to try out!
alex helms
Feb 9, 2022
Always packed, they make going in seem like it's a chore by having staff confront you at the door and a security team that mostly stares at people walking by not even in the store. But its the only apple store in maine so they kinda are the best and worst in that case.
11er33
Jan 10, 2022
They've got the newest apple tech for the Apple prices. As an android user I'll try to be unbiased. I've never actually walked in. But they seem to be well staffed, stocked, and clean. If the other stores in the mall are any indication, don't expect help from anyone who knows what they're doing.
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Questions & Answers
Hi, do you need an appoint to have the replacement battery - $29 - put into an iPhone 6?
Sibylle Pearson | Aug 17, 2018
Yinz Kno Johnny | Aug 17, 2019
Yes
Battery replacement I Pad Air 2...Do you do that at the store??
Michael Crowley | Aug 17, 2018
Yinz Kno Johnny | Aug 17, 2019
Yes
Can i walk in and replace my iPhone 6battery?
Melinda Marchiz Wentworth | Aug 17, 2018
Yinz Kno Johnny | Aug 17, 2019
Yes
My 6 years old iPad doesn't hold a charge as long as it used to and takes longer to charge up than it used to. Does this mean the battery needs to be replaced? How much does that cost?
Eugene Peters | Aug 17, 2018
joan flynn | Aug 16, 2020
I HAVE THE SAME PROBLEM. I WENT TO STAPLES AND THEYE SENT IT TO APPLE FOR 350.00$. IT HAS NOT HELD A CHARGE SINCE. I HOPE TO GO TO THE MAINE MALL IN THE AM.
How much it costs to replace the screen for my iPhone 6 . Should I make an appointment.
How do I make an appointment with the genius bar for Monday AM
George Longstreth | Jan 18, 2022
Rebecca Flaherty | Jan 18, 2022
The website is very helpful. Choose your location
What are the store hours on Sunday?
JoAnn Moody | Nov 19, 2021
wyatt simoneau | Nov 19, 2021
11 am to 6pm
Maybe a silly question, do you sell MacBooks aka computers?
And if you do can I specify RAM, Hard drive space etc - what is the lead time to get that machine say around Christmas time? Ergo if I order online can say 18th December can I pick up when?
Andrei Gomes da Costa | Oct 20, 2021
Bobby the barber | Oct 20, 2021
Yes they do and you can customize your specs
My iphone will not charge or even respond to diagnostic commands (brought it to Best Buy Geek Squad). Can I walk in and have you try to fix it?
Carol Trecosta | Oct 20, 2021
VintageClassic Gamer | Oct 20, 2021
I am pretty sure they give you the "did you buy it here" syndrom.
I am trying to get a same day appointment for a battery replacements in my phone & mac book. I keep getting transferred to a call center telling me there are no appointments available. How do I contact you
Gary Lee | Sep 20, 2021
t reed | Sep 20, 2021
From my understanding no apple store does same day appointments. Go online to support.apple.com, scroll down a bit and click "apple repair", scroll down that page a bit and click "start a repair request" then go thru the prompts. Last time I needed an appt it was within a couple days of my needing it.
DO YOU NEED AN APPOINMENT FOR HELP WITH DEV ICES?
Timothy King | Sep 20, 2021
Shawn McKeough | Sep 20, 2021
No, it is all walk in again.
If I buy a Mac Mini from you, do you have it in stock immediately? Can I get it via curbside pickup?
What's the best customer service number to call when I'm having problems resetting my Apple password and security issues. I need to speak with a real person...not a robot! Thanks!!
Curt Bessette | Aug 16, 2021
Jesus Christ | Aug 16, 2021
You're gonna want to call apple support. Not an apple store in a mall.
I need a replacement battery for a SE iPhone. APN 616-00107 3.82v 6.21 Whr Do you have this in stock?
marc girard | Aug 16, 2021
Justina Drinnon | Aug 16, 2021
Thank you for your help with my phone
I have an iphone 7 that died a few days ago. I can't recover my apple id and wonder about getting things off of this phone and transfered to a new phone. Do I need an appointment to come in?
Sally Nutting Somes | Aug 16, 2021
Brenda Doughty | Aug 16, 2021
It's best to make an appointment so you won't have to wait in long lines.
Cost of replacing an iPhone 7 battery at Maine Mall Apple store in South Portland, Maine?
John Loyd | Aug 16, 2021
Ben Rogers | Aug 16, 2021
According to apple.com that should cost $49.00 at any Apple store
Hello,
Could you please reset my IPhone?
William Wells | Aug 16, 2021
Joan Casey | Aug 16, 2021
Look on Google YouTube and someone, I'm sure, has a "how to" video. Good luck
Don't know. We went 15 minutes early for our appointment and after waiting another 20minutes they could not help us. They wanted to wipe the MacBook clean. They sent us to Neccessary Technology on Forest Ave and all it needed was malware removed.
https://www.imore.com/how-change-apple-id-your-iphone-or-ipad
Basically you will need to create new apple id on your new device and then merge devices, your data will be transfered to your new one.
Depends on the problem of the device when I was there for my Mac book Air they first tried to do the hard reset I believe it's called while plugged into one of their chargers then tried mine to see if it's my own charger that was faulty or not then took it out back to get it diagnosed then spent a few days fixing the problem and them mailed me my laptop back after it was done
Can you customize Imacs here before purchasing? For example if I wanted a 1t ssd instead of the fusion drive.
Al M | Aug 16, 2020
Noor Shire | Aug 16, 2020
Ye
I have a new iPad purchased 9/26/19. It won't respond to my fingerprint. Can I walk in with it tomorrow or do I need an appointment?
Joan Friborg | Aug 16, 2020
L Richardson | Aug 16, 2020
You can walk in but due to popularity I would make an appointment.
Can I walk in and trade in my current iphone for credit towards a new one all in store?
Problems with dropped calls. USCellular advised to have antenna in iphone8 checked. Could you run diagnostics on my phone to check that?
Debra Furman | Aug 17, 2019
Yinz Kno Johnny | Aug 17, 2019
Come in
I have an iPhone6 s that won't charge. I'm pretty sure it is the battery. It has the original battery. Do you have any in stock and could you help me put it in?
Thanks
number of time still can`t get in due personal say we at apple can't fix your problem if this the case - why mention bring it in even ask whats the problems ( my problem wrong id is in but pw was put in to many time = locked/ iits mention use different id when I press it its asking for password for mess up id /
I live 90 minutes away. Can I get two appointments at the Genius Bar so that I can get help with both a MacBook Pro And an iPad?
susan morse | Aug 17, 2019
John Sanders | Aug 17, 2019
You have to call ahead or go in early to be seen and they will take care of both things you need done
I have the 'Staingate' issue on my MacBook pro. I bought it on Sept 28, 2016. Will you replace my screen if you agree it is damaged and I bring in the computer? I live quite far away so need to be sure before I drive all the way to Portland. Thanks.
Banjie Getsinger Nicholas | Aug 17, 2018
John Sanders | Aug 17, 2018
Sir you have to call the apple store, im not the store i just reviewed it for goggle but i think they can help you.
Mini I Pad 4 yr. old got wet. Can I remove sim card to restore my info?
Maria Leyro | Aug 17, 2018
Fal Minu | Aug 17, 2018
Yes! You can.
I can’t update or download any apps or music. iTunes and AppStore says my appleID has been disabled ..... what do I do!?!?
Dylan Anderson | Aug 17, 2018
Mike Chace-Ortiz | Aug 17, 2018
Call Apple
HELP! After running SEVERAL diagnostics on my MacBook Pro, 15”-early 2011. Processor: 2 GHz Intel Core i7, Memory: 4GB 1333 MHz DDR3. Graphics: Radon HD6490M 256 MB. Dead Graphics Controller. Using OS X El Capitan w upgrade done 5-27-2018.
SWANISLAND MAINE | Aug 17, 2018
Jeffrey Claude Danis | Aug 17, 2018
Bring it to them to look at.
Will you replace the battery for my iPhone 5S? How much will it cost and do I need an appointment?
Dexter Hyland | Aug 17, 2018
Jeffrey Claude Danis | Aug 17, 2018
Call and ask them?
Cameron (?) on 5/10/18, at a Genius Bar appointment, mentioned a router (and modem?) that you sell for about $200 -that he was highly impressed with. Do you know what product he meant? I'm kicking myself for not purchasing it when I was there! :)
Jeanne Kannegieser | Aug 17, 2018
Jeffrey Claude Danis | Aug 17, 2018
Call and ask
None of my usb ports work on my computer. Any suggestions on what I can do?
Anne Hemphill | Aug 17, 2018
Jeffrey Claude Danis | Aug 17, 2018
Replace them
How do I download photos from iCloud?
Michael Hammar | Aug 17, 2018
Ashok | Aug 17, 2018
In Windows machine, login to iCloud. In options you will see an option to save your photos
is the replace iPhone 6 battery offer available thru you?
Yes they are replacing batteries for 29 dollars they are not in stock they have to order and when they come in you have a week to get it done or they give it to the next person