Best Western Grand Manor Inn

Debbie Darnell

I am a straight shooter. Here are the pros and cons. Room was okay. Breakfast was the highlight of our stay. Rooms need to be checked for maintenance repairs. Our patio door on 1st floor had a broken lock mechanism and the tub stayed half filled when showering. The biggest disappointment was that we chose this hotel because we wanted to use the pool. Well....the pool was filthy and we wouldn't put our bodies in a dirty pool and one that, in turn, probably didn't have the chlorine and other disease killing chemicals balanced. (My husband is pool certified and he said the pH balance was off because the water was foggy. There was dirt in the pool also.) The person that checked me (male) in was very nice. Not impressed with the young girl that checked us out. Love that they were pet friendly. For a premium priced hotel, I would have expected less discrepancies. Saying someone is too busy to clean the pool is not acceptable especially when it may be one amenity that attracts a customer. No military discount. Where is your patriotism? Would I stay here again? No.

R L

We were in town for a memorial service, so we just needed some place safe to lay our heads for the night, and this hotel did the trick. Easy access to/from I-5 and several restaurants nearby. Initially, there was a mix up with our room, as I booked an accessible room and the room we were assigned was not. Danielle was quick to fix that once it was brought to her attention. The roll-in shower was great for my partner, who is in a wheelchair. The kids enjoyed their time at the pool & we all enjoyed how comfortable the beds were after such an emotionally draining day.

Michael Wojtaszek

Rate Increase at Check-In Booked a room through Best Western website using military rate, as per conditions laid out on website. Called and spoke with front desk staff several weeks before check-in to confirm rate and add pet without issue. On day of check-in, front desk staff called at 8 pm (we were arriving late) to inform us that the confirmed booking with military rate was no longer going to be honored but I could stay and pay double the cost for the room that I booked. Front desk staff was polite but last minute rate changes are unacceptable and unprofessional regardless of reason, and are a sign of poor management with no sense of accountability.

Colleen Easlon

I was staying here several days a week since we had a family member in the hospital. Rates were affordable though there are several things that need maintenance here. They suddenly upped the rate by $32. per night. I ended up finding another hotel that had better rates and rooms without maintenance issues. Overall, am not complaining, it was okay.