Address: 107 Spring St, Seattle, WA 98104, USA
Phone: +18005979127
Sunday: Closed
Monday: 7AM–5PM
Tuesday: 7AM–5PM
Wednesday: 7AM–5PM
Thursday: 7AM–5PM
Friday: 7AM–5PM
Saturday: Closed
John Williams
The expertise, professionalism, and great customer service I received from the Technician I spoke with far exceeded my expectations. I received all the information and explanations I needed with one phone call.
Dennis Venable
Service was under warranty; technician was on time, very pleasant and very competent; our panels were back up and running in short order.
Kath Rovnak
I worked with Maurice and Charles. Both were very responsive and easy to deal with. Maurice stayed on top of my project even sending me an email to follow-up. These were a couple of the best support people I've dealt with in a long time.
Catherine Nieves
We have had very few issues, but when we did, the phone customer service support was terrific. The technicians were knowledgable and capable, respectful and patient and thorough. And importantly, there was no charge for this service. This was important because our solar loans are much more onerous than we expected although we pay almost nothing for the electric itself now.
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We work hard to respond to all requests within two business days. Thank you for bringing this to our attention. A manager and a team member have reached out to you in response.
You can view our suggested steps in this article: https://omnidian.zendesk.com/hc/en-us/articles/360045658074-My-system-isn-t-communicating-data-What-should-I-do- At the bottom, there will be a pdf specifically for Envoy instructions. Looking at your case specifically, I see we recently dispatched one of our local technicians. I will have one of our team members provide you an update.
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