Public Storage

Gilead Rose

MOVE OUT REVIEW: I emptied my unit barely in time on the last day of the month, but was under the mistaken impression I needed to leave my keys and lock with the staff there and couldn't find a night drop for them. Got back there with the keys on the 3rd of the new month, and Tracy was super helpful, explained I should have just kept the lock and keys, and helped me get officially moved out and fix my bill to reflect as much. She suggested I call customer service while she talked to her boss on her end, and I got a phone call from her saying all was taken care of while I was still on hold to even talk to a CS representative. Excellent local customer service. Earned back the stars in my book. EDIT/UPDATE SINCE BELOW: Person on-site was helpful, and apologetic. He took steps to try to resolve some pricing things, but it was ultimately out of his hands. The access issue was incredibly frustrating, but it sounds like it may have just been horrible timing. I called the company hotline again and got a much more helpful and respectful person than before, who resolved some of my problems and took steps towards resolving others. Waiting to hear back about one particular issue that has yet to be resolved, but I'll add a couple stars now for good corrective customer service. ORIGINAL 1 STAR REVIEW: I have rented a space here for 6 months. Never missed a payment. In late December, I needed to put a bunch of stuff in my unit. I spent half of a Saturday sorting stuff and loading my truck, got to the facility a the end of the day, and found the only entrance to my unit so full of someone's junk that I couldn't even access my unit. I called the number and complained. I tried again the next day, and same thing! Huge rip off. I called and left a voicemail stating the issue and requesting some kind of compensation as it essentially lost me an entire weekend of productivity. Crickets. Never heard back. Fast forward a month and they try to raise my payment, and then the person I got a hold of through the 866 number was incredibly condescending. Horrid service. Use someone else.

Ronda Walsh

The prices increased tremendously. It's not well lit and hard to get a trailer into. And the worst part is if you lose track of time loading up your trailer....the INSIDE gate pad shuts off with the outside one!!! TRAPPED until we could get ahold of someone in the company office, providing every thing but our birthmark to get them to open the gate. After the lecture about when closing time is. Next night as punishment for staying to finish emptying the storage unit......they made us wait 7 hours till they opened the gate at 6am

Shani Morrison

Tracy has been the best customer service representative I have ever worked with. I’m in the military, and I needed a place to store my car when I go underway. Tracy took care of me, she also gave me updates through emails and voice messages to ensure that my car safe. Thanks Tracy

Cary Smith

Holy moly! What a fantastic experience. Tracy was incredibly helpful, supportive, and funny. She contacted me multiple times to be sure I was okay. She went above and beyond. Best Service EVER!