Community Alliance of Tenants

Galleria Mad

I am a formerly employee of CAT. The only reason I give it one star is because I have to choose at least one to write a review. This organization is my second NonProfit and it has given me a very sour taste of the NonProfit behind the scenes. It is very sad, because they have a great model to help tenants that are struggling but management is awful. This place is so unorganized and they do not listen to resolution. I can easily chalk this place up like going to an AA meeting where people just complain all the time and do not want to fix the internal issues. When I was hired on, I was directed to report to Tim Orr the Hotline manager. The first 120 days I was there, I received two emails from him and one zoom meeting. My first 30 days, he forwarded me emails of content to read until he reached out to me which he never did. 30 days after, I get an email from an employee to check on me (a new hire) not a supervisor or another manager and 60 days into the job, THEN Elaine from HR send me a zoom meeting link and asks me if I have been payed yet and if I have heard from anyone. This is beyond unprofessional and unorganized. The only reason I didn't quit right away was because I needed the pay but I was feverishly looking for another job, which I did land a good job just as my exit to CAT was approaching. Oh, and they do not pay employees on time. The first 90 days I was getting my pay check on time, then my check was late being DD every week. I had to send an email to Dung Ho the Director to approve my timesheet. A second Oh, while Dung was on a vacation, she supposedly sent an email for Tim Orr and Elaine in HR to approve my timesheet. I reached out to these two and they ignored my google chat message.... The training ethic in the organization is just bizarre. They put new employees to train for (over two months) to take a verbal application from tenants over the phone. How hard can it be to ask a tenant demographic questions??? Then moving the employees from Intake to the Hotline to help the caller with helpful resources is another two months and putting new employees with new employees. A supervisor with extensive experience should be doing a training on zoom for a week or two with the group of new hires and then shadowing them one by one as a group/class. I am glad I am not staying with CAT... I feel bad for the Spanish community, I was the only Bilingual employee that cared and now the Spanish community with be ignored again going forward. You'll be in my prayers CAT, you all need help.

Ellen Dorn

I had an emergency due to a neighbors fire and was having issues with my landlord because of it. Though difficult to get ahold of, the information and empathy shown by Brando was extremely appreciated and helpful. I highly recommend calling CAT if you're in a bind. Thanks guys.

James Goodman

This organization seemed to have gone dormant and I submitted a low score review. I was very disappointed because my query was fairly urgent and I followed the instructions, and even made a contribution to become a member (not required), I didn't receive a call for a week. I'm happy to say that about a week after my call(s) I received a callback from a pleasant woman who was very polite and who answered my questions. She even gave me the name of a few attorneys with reasonable fees (sometimes even free for a short sessions). My only reservation is that sometimes tenant-landlord matters are urgent. This is a volunteer organization, and they may be understaffed, and fortunately, my concern was not time-critical. I was very pleased with the result except for the delay.

Linda Stewart

A great community resource for renters staffed by amazing people who really care! They will help you with questions about getting your deposit back, repairs, and how to find affordable housing plus many other topics.