Holiday Inn & Suites McKinney - N Allen

Nick Jones

This was the loudest hotel room we have ever stayed in. It’s 3am and we can’t sleep because of how obnoxiously loud the AC unit is. I would be that it’s 30 some years old and on its last limb. Also, the faucets were leaking and there were a bunch of things that needed to be fixed. It looks pretty on the outside, but it’s still an old hotel with lots of things that need fixing. On top of this, we had reserved a King room in advance but were given a room with 2 queens. Apparently they were booked and couldn’t get us a King? Although we did check in at 330pm, shortly after check-in…I’m sure they had their reasons, but it’a an annoyance on top of the loud A/C situation. All that said, we will never stay here again.

Christina Jordan

Poor Customer Service, No WiFi, dirty furniture, rooms not prepared for guest We had to move rooms twice. First room had no lights, no towels or soap, an AC was broken. The second room they sent us to bed was left unmade and room had not been cleaned. The third room we moved into was clean however did not get any Internet connection the entire time we were here. The front desk never answers their phone. Went down for breakfast which is usually complementary and Holiday Inn and the staff was extremely rude about it. Coffee station is small and dirty. Sofa in the lobby smells horrible do not sit on it! The sofa in our room also had stains. We asked for a refund so we can go to a different hotel and was told that we had to wait for the manager to arrive the next day.

Tom & Jen

We experienced many problems at this hotel. I booked a room with a queen bed and sofa, but got a king bed and a chair. Breakfast was supposed to be included, but they charged $6. The front desk man asked how often we wanted maid service. I said daily towels and trash removal, but they didn't have to change sheets. Housekeeping cleaned our room once during our 4 night stay. The bathroom door lock didn't work and the toilet was not clean. I asked for an extra blanket, it never arrived. I tried to call the from desk with the room's phone, but had no dial tone. No wonder since there was no cord connecting the phone to the wall. I mentioned this to the front desk, and it was not replaced. Finally, upon check out, I was not asked if I enjoyed my stay or even thanked. We cannot recommend this hotel under any circumstances.

Kitty Scott

Upon check-in, my mother-in-law's wheel chair flipped over because the sidewalk had a lip about an inch high that we didn't see until it was too late. Got to our room and there was a water battle in the safe and food in the mini fridge. I let the front desk know about the side walk and the state of our room. We were in an accessible room to accommodate my mother-in-law and unfortunately couldn't change rooms. The lady at the front desk offered plenty of excuses. The pool and hot tub needed a good cleaning. We spent about 20 minutes in there before I really noticed how dirty the water was. The positive note is the bar was open. The bartender was friendly and efficient. He is the only reason I am rating 2 stars. I believe his name was John.