Planet Fitness

Beth Ford

There is no FREE FITNESS TRAINER at this location, It says FREE FITNESS TRAINER twice on the description of the Black Card, which I have. I never had access to a FREE FITNESS TRAINER of any kind during my membership. Now I am having problems getting my membership cancelled. I either have to come in to gym or write a letter. I can't just cancel over the phone or internet. Is this 1980? I thought it was 2022. No customer service. I set up the account the only way they would let me, with a checking account I don't use. They have my credit card on file for any charges. It works fine. They use it every week for Gatorade. I was charged a 10:00 late fee because they decided not to use my credit card for my auto pay. Nobody asked me. I wasn't given a chance to decide. They had no trouble contacting me to tell me to come pay the late fee. I would think if they were capable of contacting me, they could have asked me to authorize my secondary payment method for the 23.00 membership fee. They didn't. They would rather get that $10 extra that I did not agree to. They just charged me $33 instead of $23. I am locked in a contract. I cannot cancel because I don't agree with having my payment increased by 1/3. My husband was all set to get his own membership. Not now. I was going to renew mine. Not now. I was very clear that I did not agree with this charge but I guess they think we're just slaves with no option but to follow orders. I'm not. I have 2 other gyms and there is at least one I haven't checked out yet. I have plenty of options. So does my family and friends. I guess pf would rather have their little ten measly dollars. If pf can't handle a tiny customer service issue like this, I have no confidence in their ability to handle any issue. You don't give up a happy customer for $10. You just don't. I spent more than that on freaking Gatorade. Not anymore.

Jason Jewett

Love this place! Staff are always cool AF! They have free lockers in the front. You put your own combination close it and come back to it when you need it! Always super clean and always friendly faces.

Dom Ino

4-23-22 all ready to work out. Arrive … nobody there. Looks like someone forgot to come to work today 🙄🙄🙄🙄. Two other individuals showed up as well and they were highly disappointed as I was You had one job !!!

Abel Ruiz

Rejoined after cancelling membership due to COVID. The facility is nice and machines well maintained. Lots of choices and even during busier times it doesnt feel too congested. That's where it ends. Don't expect any help from staff regarding the app or services. In my 1st trip back the front desk gal was extremely rude. I stood at the desk for nearly a full minute before I was acknowledged. Furthermore when I asked for help w/ the mobile app I got the ever-helpful " I don't know I just work here." from the same front-desk individual. I mean I wanna get not-fat, but it certainly did not feel like the welcoming environment that PF purports itself to have--this location in particular seems plagued by the revolving door transience of college-aged employees. If you have other choices it may be a better experience for you to utilize them, in my opinion. 4/10. Would...reluctantly gym again.