Address: 10210 59th Ave SW, Lakewood, WA 98499, USA
Phone: +12535824617
Sunday: Closed
Monday: 8AM–6PM
Tuesday: 8AM–6PM
Wednesday: 8AM–6PM
Thursday: 8AM–6PM
Friday: 8AM–6PM
Saturday: 8AM–6PM
Tatiana Napier
Had a drop off appointment for my dog on Sat at 9 am, and could only pick her (my dog) up at 3 pm. If I knew it would take 6 hours for a comprehensive exam I wound never agree to drop off my dog! I've been a Banfield customer for 7 years, since my dog was a puppy, and things used to be better back then. I had drop off appointments before, they were never taking so long, usually no more than an hour. This time I scheduled a comprehensive exam for mid of January (2 months of wait from the call to schedule), and it was canceled a day before the appointment because the doctor got sick. OK, COVID...I understand. They rescheduled for the end of February ( 3 months past due the 6 months by now)- Ok, Things happen. But when I finally dropped her off at 9 am they told me to pick up my dog at 3! Why couldn't I drop her off later, at a more appropriate time,so she didn't have to sit there in a crate for hours? And when I picked her up, I didn't even get to see the vet,no one talked to us about the appointment, only the front desk lady printed out the paperwork. I understand times are difficult now,everyone is short staffed,but still guys,do better,communicate better.
Annette Lewis
We have had 2 dogs, these last 24 years. Our dogs have been enrolled in Banfield's Medical Plan. They get 5 stars ⭐⭐⭐⭐⭐ without a doubt. They've taken very good care of our babies. You can't go wrong.
Ashley Paruszkiewicz
If I can give a 0 star I would Dr. Pham is very unprofessional. She was very rude turned me away when I called to get a rabies shot done I was told that I can come in. Her vet tech said they could check me in. But Dr pham turned me away. She said she didn't have time because she had to work tommrow. Ok so does alot of America. Be lucky you have a job getting a paycheck. She wasn't even the person giving the shots anyways her vet tech was.She was sitting down in her chair complaining she was doing all the work. Very very poor customer service should not work in the animals business. Would not reccomend.
Andrea
I like the vets here and most of the staff. Ive had a few women at the front desk that are rude at times but its probably because they are under staffed. My issue with these banfield clinics is that we pay for the wellness package monthly for my dog. In that package we are suppose to be able to get free exam visits when we schedule one. Well when I call and my dog is sick I cant get an appointment for days or weeks at any of the surrounding banfields close to my home. Im forced to go to the emergency clinics which are so expensive! Im frustrated that we pay monthly for a wellness package that we can barely use. I can only imagine how much money this place is making from monthly wellness package fees that customers can barely use. They need to figure this issue out rather than make pet owners feel ripped off. 😒
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No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including: • Vaccinations • Dental Care • Parasite Control • Nutritional Counseling • Behavioral Counseling • Comprehensive Examinations
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
Yes sort of .. for some shots like parvo they have to check for Heartworms first. But for other shots like rabies, no.
Call them
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