Hampton Inn Greensburg

Fatima W. Diggs-Dougan

Staff at front desk was mean and rude. Didn't feel welcomed. My check in time was 3pm. After driving 5 hours to Pittsburgh for my son to attend his college orientation at the University of Pittsburgh, I was so exhausted and had to wait until 3pm to check in at the hotel. I arrived at the Hampton Inn and Suites in Greensburg, PA at 2:50 with my 15 year old and 7 year old daughter. I asked the attendant at the front desk if I could check in because I had arrived in Pittsburgh at 10am and was very tired. She told me I had to wait until 3pm. We sat in the lobby and waited. At 3pm I walked up to the front desk to check in and I was told the room was not ready. They finally checked me in at 3:30pm. I asked when was check out and they said 11am. I showed them my reservation and it said check out was 12noon. The attendant insisted I had to get out at 11am the next morning. Went up to the room and it smelled horrible and the floor was dirty. I didn't make a big deal because I was tired and wanted to rest. Later that evening, my daughter used the toilet and it got clogged. Had to call front desk to unclog the toilet. We slept and the next morning I called front desk and asked if I could check out at 11:30am since I was checked in late the day before. They said no and I had to leave at exact 11am. I pleaded with them and they said their were no exceptions. The attendant at the desk was so rude and very impolite. He was the same male attendant that checked me in the day before. I would never recommend the Hampton Inn and Suites in Greensburg, PA to anyone. Horrible customer service.

Leah aguilar

Great hotel, clean. Staff was friendly. We needed a night stay to pick my daughter from a nearby camp and this one is definitely on the list for us to use again next year when she goes to camp again. After driving 8.5 hours the pool was such a nice way to relax and staff gave us a great recommendation for dinner. Rooms were clean and just overall good experience

Paula

My family's experience here was fantastic!!! Debbie is a very sweet and kind lady. Very helpful and courteous and always with a friendly smile. The hotel is extremely clean! The pool is AMAZING. Breakfast was delicious with eggs, sausage, oatmeal, danish, yogurt, and the list goes on....5 stars all the way!

vtvincent

I've stayed here several times when coming out for the casino. Very clean and well-maintained, recently renovated, great staff, and a very convenient shuttle that runs to the casino and other nearby destinations. Also love the complimentary morning breakfast!