Hyatt House White Plains

Jamie Smith

We used Hyatt House White Plains for our wedding room block - it was perfect! Christine was so wonderful to work with! And Dank, the manager, was great! He went out of his way to make sure everyone had a great stay, and even helped a family member that needed medical services. Hyatt House White Plains was the best decision, their patio area is perfect for hanging - including the BBQ grills available for guests to use! Thanks for everything!

Katherine Palacio

From the front desk to the room cleaning service to the bartender everyone was helpful , friendly, and professional. Their breakfast is good selection, their outer patio is great for lounging and grilling, and any complaints are immediately addressed. Would come back !

Steve Tran

Would recommend never staying at this hotel. Tried to give the benefit out the doubt as everyone makes mistake but the management does not take ownership of their own problems. The items in the room I was staying in were removed prior to check out. This is a security policy violation as Hyatt states they are to notify the tenant prior to entering the room. No notification was given. The director of hotel management, David, promised to provide a report stating a remediation plan but instead sent a vague email claiming the incident “may have happened”. Imagine walking into your room and finding out all of your items were not only removed but selectively thrown out but also finding out David’s title isn’t what he claimed when talking in person. Lessons learned on my end, call the police and file a report. Another incident occurred where a Hyatt employee was driving forward out of a parking spot and collided with my vehicle in the back right. Hyatt employee immediately pointed blame while taking no ownership. The employees and management simply do not care as business ramps up during the summer time. Guest previous comments on dead rodents are spot on. You’ll find rooms full of spiders and other insects. You’ll find rooms where they didn’t even clean.

Tracy Lawford

Overall a good stay. The room is like a mini 1 bed apartment with full size fridge/freezer, microwave, coffee making, stove, etc. The rooms are spacious with one of the most comfortable beds and pillows. Rooms are newly renovated and my only complaint was the urine on the toilet seat and around the floor which the cleaner must have missed. I love that you can open a window for fresh air. Facilities include a gym, decent enough to get a sweat on, coin operated laundry with soap for sale, business centre, bar, free breakfast with a basic but decent spread, free coffee and I did see an outdoor pool area but wasn’t there long enough to test the waters. The location is super quiet and I felt safe staying here. Staff were friendly on check in and check out. I would stay here again.