Total Wine & More

Caleb Michael Torneros

I went to this store to purchase 2 bottles of Don Julio 1942 for a 4th of July celebration. I carried my ID with me in case I’m asked for it knowing the legal purchasing age of alcohol even though I am well above that age. As I was walking in, I happen to see one of my neighbors, and like any person would, I started talking to my neighbor. Upon reaching the cash register, I made my requested purchase and I showed them my ID but my neighbor did not have his as he realized he left his ID at home. Mind you, he is already in his 40s. They insisted for his ID, so he decided to pass up on his purchase and walked out the store. However, BOBBY (the cashier) refused to sell me what I came in for though I was making a purchase for myself. He was rude and short with me saying that he can’t sell to me just because he saw me walk in with my neighbor. What???!! Just because I was friendly to a neighbor who I am not responsible for, I would get treated with bias and refusal. This quickly became a frustrating process because I was getting late for my party. My time is getting wasted and I did not have time to search for Don Julio 1942s elsewhere. Again, I was with a valid ID that I am of legal age (I’m in my 30s so there’s that) and I was making the individual purchase for ME. What escalated my frustration was the way Bobby (the cashier) handled the delivery of service. It was atrocious. He was rude. I will repeatedly say that. Had I known I was going to be treated that way, I would have never considered going to Total Wines And More. So I had to ask my neighbor if he could grab his ID for my sake. He did and went back to the store just to get things over with. It’s so embarrassing to put someone else in inconvenience just so I can proceed with my day. I mean I get it, my neighbor didn’t bring his ID, that’s on him. You can refuse to sell to him. But not someone else because of someone else’s mishap. I finally was able to make my purchase worth $390 for the two bottles and rushed out the store because, at that point, I was already late. I told everyone that day about my experience and everyone agreed that Bobby and his “store policy” did not make sense— faulting and refusing someone over someone else and the poor customer service! Management needs to review this and coach their employees. With my experience, I am extremely dissatisfied. Could have there been something else that could’ve been done differently? 100%! Unfortunately, no one was able to deliver. So, will I be coming back to this store? If I can help it, absolutely not. Would I recommend this store to anyone, again? With my experience, NO. I did not feel remotely close to being a valued customer so why should I subject someone else to that?

Kenny Hess

Always a great experience here. Staff is knowledgeable and can get you where you're taste buds or evening wants to go. Cigar shop tops it off

Cristopher

I usually come here after work every couple weeks for my favorite drinks, wearing my button down, slacks and fancy watch. Nobody bats an eye to me. I came in with a T Shirt and shorts and I had 6, yes 6 employees ask me if I needed help. I used to work LP so I know the program. Made my entire shopping experience uncomfortable because I knew for a fact they were under an assumption I was going to steal. Absolutely sad. Will be most likely taking my business to BevMo in Tukwila from here on out.

Christopher S.

HUGE selection of alcohol, mixers, beer, spirits, and accessories for all of your drinking needs! Very friendly staff, and a woman named Anna is ALWAYS kind, knowledgeable, and extremely helpful whenever I go in! They even host FREE in-store tastings on weekends after 2pm, which has turned me on to a few new drinks that I would've never tried otherwise! My go-to place for alcohol, well worth the drive!