Holiday Inn Express & Suites Costa Mesa, an IHG Hotel

Maria Tadeo

I recently stayed here over the weekend and I have to say that staying in this hotel has been amazing. The staff is very helpful and friendly and our room was kept very clean and tidy during our stay. Will definitely be checking back here for our next vacation!

James

Positive: Very clean and comfortable, the cleaning staff were very polite and courteous. Breakfast was good! Negative: we constantly had to go through the lobby to get in. The side locking door was broken and didn't seem to be a priority for the front desk clerk.

Cameron M

This review relates to a two-day stay on Sun./Mon. over the Memorial Day weekend.  Having stayed here before, staff was pleasant and attentive as usual.  My assigned 3rd floor room was clean, though unfortunately regular bath towels were somehow removed from the bathroom or otherwise missed. The things that I like about this hotel is that the rooms are large and the coffee makers in the rooms use k-cups that afford the use of additional flavors and varieties that I can bring with me.  The cable TV includes some premium channels, the beds are comfortable, and there is free parking (even if the room rate is slightly higher), which is useful for those having a frequent traveller or points program that allows benefits accruals on the booking costs.  That isn't possible when parking is a surcharge.   Separate parking charges are annoying not only for that reason, but also because you end up paying more than the listed price for the room reservation, but that isn't the case here.  This hotel also offers breakfast that is included, though I've never eaten breakfast during this or my prior stays. Despite the good things that I like about this hotel, the third floor en route to my room and certain public areas needed more cleaning and attention than they had been given.  The area in and around the elevator wasn't very clean and third floor carpeting looked as though it had not been vacuumed for several days. That part aside, there were certain areas on the carpet that were showing excessive soiling and yet other areas showing bleach damage. At least as to the third floor, it could use a thorough stream cleaning, including in the stair well area, followed by spot dying pigmentation to tend to the repair and camouflage of the damaged carpeting areas.  Those maintenance issues aside, this is a comfortable and quiet place to plan your local stay.

Jenfever

I am an avid traveler and more than half a year in hotels. I was not familiar with this particular location yet but I'm now very happy to know of it now. I checked in on an evening and was greeted by a front desk man who acted like he liked his job and people. He was very helpful. He checks me in with a great room. And, the bed is very accommodating when you need just fresh lines, a nice mattress and no surprises. Housekeeping keeps up the rooms very well. Not a hair that wasn't mine found anywhere! And, Ive had to extend almost daily for business which is inconvenient but the star of my review is again front desk. The woman full-time during the day is absolutely professional, straight up, and I really cant believe how well run and managed this Holiday Inn is.