The Westin South Coast Plaza, Costa Mesa

Ellie

I stayed here for one night in 2022/8 and the cleaning condition was below average. There was a pillow case left behind the sofa and a hand tag (from the previous customer) on the floor inside the closet. I think it’s unacceptable for a 4-star hotel. The next morning, a staff mistakenly opened our room door via universal key while my partner and I were still in the room. I found it very disrespectful and will not recommend this hotel.

Sofie Carp

I was sorely disappointed. The service provided by the service staff was disappointing. Several issues occurred starting with check in. The manager had to be called. He took his time coming to assist. After about 20 mins of waiting, the attending clerk had to go look for him. After about another 10 minutes, she returned with the manager. He was unapologetic and confirmed what I had already told the clerk with the exception that he stated they had no suites at the hotel. I later found out what I was told was untrue through asking of the cleaning staff on our floor. On a separate day, a different manager was in the lobby asking guests if he could be of assistance. Our party asked him if the restaurant was available for lunch. He said no, but there was food and drinks available in the second floor pool area. We went up to the 2nd floor only to be told by the person working the pool area bar, that all that was available was snacks (chips) and drinks. She did mention that food was available only on weekends, however, this was a Friday. On check out day, I was treated differently from another guest checking out at the same time. I was just told that I was was "done". I had to request a copy of the receipt since I had issues during check-in and want to make sure I was not charged for anything as my stay had been pre-paid. While I waited I notice the person checking out at the same time was being treated very differently, asked how they wanted their receipt and if they wanted any water for their return trip home. I don't know if how I was treated was because I was a different color and gender than the person checking out at the same time. The valet staff was very different, they were very attentive and their customer service outstanding.

Andrea Marroquin

Israel, Mark, & Doug were by far the friendliest staff members I've ever had the pleasure of meeting at any Marriott. We stayed for a girls weekend and everyone was so friendly and welcoming and the hotel is beautiful! Thank you gentlemen for making our stay that much more great!

Verified Hotel Guest

Positive: Excellent, competent staff. Pool provides a nice area to relax with great atmosphere. Room was well appointed and spacious. This is more of a 4.5 star experience. Negative: The exterior windows are very dirty.