Red Robin Gourmet Burgers and Brews

Lucia Anaya

Came to the Red Robin in Des Moines! Had a bad experience! The server never came back to our table to ask if we needed anything! I noticed she kept going back to other tables and skipped us. We are a family of 6 and usually it’s always been great service but this time it was pretty bad! We didn’t even get drink refills or fries or anything for that matter! They had only given us 1 side of ranch and I think she didn’t like the fact we asked for more! I will not be coming back to this location! Too bad! I’m pretty disappointed!

Angelica Crawford

A couple of the bartenders provide very good service, but some of the servers I've had have not been good. Either they forget to bring silverware and napkins, or forget to bring drink or french fry refills. And one guy in particular priorities making the same cheesy joke at every table over being on top of his orders. I don't like that at all. Simply provide great service and that should speak for itself regarding your tip. When you hear the guy make the same joke over and over it really kills any genuine connections that could possibly have been made. Just sayin. Food is always good. Drinks could be better (checking if low on syrup for Coke or Sprite for instance). Service could be more consistent. I frequently see a group of servers chilling out at the pickup orders section talking about their hot dates this past weekend. Pretty inappropriate chatter coming from the employees for the entrance to the restaurant. I'll still keep coming here but will lower my expectations.

Holly Anderson

We came in yesterday for an early dinner before our flight home. There was no hostess to greet us and we waited awhile to even see her, let alone be greeted or seated. It should have given us a signal to leave but it didn't. It finally became apparent that she was getting tables ready for other customers. After finally getting seated, took awhile for our waiter to come over. We ordered our meal and drinks at once. I've always had good service at RR and quick delivery of food, especially kids meals. This was not the case on this experience. Took a really long time for food to come out. Our veggie pizza was cold but no one came back to check on us so just ate some of it. Fries were cold. My daughter wanted a mac and cheese refill but again, no server. He finally came back to see if we wanted dessert, which we skipped, but we were able to get a mac and cheese refill. Overall it's clear that they are under staffed but it made for a pretty unpleasant experience, cold food, and very slow service when they were not even really busy. I'm glad this isn't our home RR because we wouldn't be back.

dee g

I’m really happy with this Red Robin, I was missing a burger on my to go order, that happens which is no big deal. When I had called to let them know I was missing a burger they immediately had a new one made and were super great. Everyone was so kind and they definitely went above and beyond to make it better for us. Thank you, you guys are doing great :)