Cumberland Farms

Category: Convenience store

Address: 505 Campbell Ave, Troy, NY 12180, USA

Phone: +15182719966

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

AC

Mar 9, 2021

They jump African-Americans in the back of the store. They lure them in using the smell of their delicious fried chicken and mac n cheese. Anyways, great customer service, cheap gas and food, always nice staff. 6/5

Rocky J. D'Adamo

Mar 31, 2020

Everytime I go into this store no matter what time, night or day, the staff always greet you and are friendly and helpful. Keep up the great work!

rebecca yi

Nov 2, 2019

The staff are great!! Keshia, Steve, Jessica and the rest of the team are very attentive and always say hello. Great and cheap ice coffee!

Saif Shah

Mar 7, 2019

I very rarely write bad reviews, but this company is an absolute nightmare. I used to love Cumberland farms. I would go there once or twice a week to get gas and maybe grab a snack. I had there SmartPay app and it was great until this company absolutely screwed me over and ruin my credit. I accidentally got subscribed to their monthly coffee service. I rarely ever drink cumby's coffee. It must have been a pop-up or something when I was filling gas. I immediately called customer service to get the transaction undone. Why pay for something that I was never going to use? Customer service didn't help me at all. They transferred me to a different company that runs their app and that company said I have to call cumby's customer service to get a refund which was who I called in the first place. After I got called again they said they'll transfer me to a manager, but it went to voicemail. I was fed up at this point so as soon as a transaction posted on my bank account I disputed. 3 days later I got my first call from a debt collector asking for the $25 for the coffee subscription service. And they said if I don't pay in a week they will charge an additional $10. I refuse to pay and filed a dispute. I still get daily calls from debt collectors about this. I've called customer service trying to get to a manager, but always goes to voicemail and left multiple voicemails. Never got a call back. This company is basically trying to force me to pay for something I'm never going to use. This is absolutely insane. I've never seen the company so unresponsive an unwilling to help. And I still don't even know how I got signed up in the first place. I was filling gas, put my phone in my pocket when I took it out I noticed I was signed up. It must have been a one click sign up that didn't need a password or pin to confirm the purchase. This transaction appears on my credit report that I have something in collections.

Thanks! Your review is awaiting moderation.

Questions & Answers

Why is it closed

Mim Golden | May 12, 2018
Tara Ross | May 13, 2018

They are remodeling it. It will be back open in 10 weeks

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places