Aqua Rec's Fireside Hearth N' Home

Stefanie B

Several years ago, I had a terrible experience at the Tacoma location w/employees who are no longer w/the company. However, time has past and it's only fair to clean up my review when things were rectified and amazing customer services was provided. I reached out to Kyle who was very supportive. He quickly connected me to Cory, an appointment was scheduled and Cory came out. Cory went above and beyond. (Still impressed at how fast he works yet so efficient). I paid for the new part that was needed and thought it would take forever to get it (due to past experience). I will admit that I was completely wrong! Cory called me first thing the next morning and said there was an opening that day to get the part installed earlier than expected. Niko came out and right off the bat I could see that the entire wrap around service had changed. Niko took his shoes off and was very knowledgeable and friendly. I appreciated the shoes off but said you can definintely wear your shoes, especially when trying to work! He went above and beyond and even touched up areas that were noticeably needing a touch up because they all knew I was in the process of selling my house and moving out of state. The entire experience, by far, bypassed my expectations. This deserves a long positive review due to the outstanding customer support that I received during a stressful time of trying to move. If you had a bad experience in the past, I would HIGHLY recommend giving them another chance. I almost didn't but I'm so thankful that I did :)

Jerrmaine Treadwell

These people are completely incompetent and unresponsive. They delivered our hot tub in March of 2021 with a huge crack on the corner panel and a giant fork lift hole in the side panel (see photos). When they unloaded it, we mentioned the damage and they were not even aware that those obvious cracks were there. It is March 28, 2022 and we still do not have replacement panels. Aqua rec claims there are delays due to COVID and that it is not them, but the factory. We have called numerous times and have to constantly badger them. Today they finally came to install the replacement panels and BROUGHT THE WRONG CORNER PANEL!!!!!!!!!! Maybe we will have functional panels in 2025...hope the rats don't move in first.

Robert Boyce

If you buy a spa from these guys, don’t expect any after service . The thermostat went out on our bull frog spa it took several days for someone to get back to us. It took several more for their repair person to call and order a part. It was early December and we knew cold weather was coming. We asked repeatedly for them to work with us on getting it fixed before the weather turned freezing . The repair person finally scheduled a date two weeks after the part came in and then on the coldest day of the year he called to cancel the appointment and told us it would be another two weeks before he could get to us. I’m positive there are other spa companies in the area that care more about their customers than Aqua Rec.

Anthony Batts

Beautiful fireplace at a great deal. The installers were very professional and installed my insert in a timely matter. As you can see my dog loves it as much as I do. Had this fireplace for over a year now with no problems whatsoever. Thanks Aqua Rec. Highly recommended.