Puyallup Heating & Air Conditioning

Dan Wade

Puyallup Heating has been great to work with from service and repair to installing an entire new system. Their tech Jason is absolutely the best to work with - a consummate professional who is very knowledgeable but explains a complex system in plain understandable language. Highly recommend.

Jeffrey Adams

I called in for emergency AC repair in our office and the operator was able to send technicians over within the next hour! They did an excellent clean job, fixed our unit and it was very easy to coordinate with them.

Michelle Mosley

We've worked with Puyallup Heating and Air Conditioning several times and have been very happy with their work. They know what they're talking about and have been great at explaining what they're doing, as well as what we can do to clean our system ourselves!

Cyndi Ingle

I bought a mini-split ductless heater 4 years ago from Puyallup Heating. In the last week of December we had snow and the heater stopped working. The unit was still under warranty. They stated they couldn't come look at it until the end of the week, 4 days later. Once they were out they charged me $163.90 to tell me they couldn't fix it or even look at it until the snow had melted. So, even though the unit was installed by them and under warranty I was refused repair of a necessary heater until later. I had to call several times to get them to send someone out. A young "repair" person arrived, wandered around and told me he had no idea what was wrong with it and left. I had a return call from Puyallup Heating, not about the repair, but telling me they were ready to sell me a new furnace (unrelated to this issue, but they were ready for me to give them more money). I had to call again and insist on the ONE repair person that works there that actually knows what is going on - Jason. He came out and immediately noticed the fuses were blown and suspected it was the board inside the unit. He got the part and returned to install it. The part was covered by warranty, but I had to pay another $163.90 in labor costs. This whole process took 3 weeks to get the heater repaired. A unit they sold me that was faulty. I shouldn't have to pay the first fee to diagnose a faulty unit. They shouldn't refuse service in winter. They shouldn't have someone in the repair department that doesn't have a clue what he is doing. I will never do business with Puyallup Heating and suggest you don't either. Very poor customer service and very poor repair response. If they ever lose Jason they will fail completely as a repair business.