Address: 1415 Central Ave S, Kent, WA 98032, USA
Phone: +12538527903
Sunday: 9AM–5PM
Monday: 7:30AM–7PM
Tuesday: 7:30AM–7PM
Wednesday: 7:30AM–7PM
Thursday: 7:30AM–7PM
Friday: 7:30AM–7PM
Saturday: 8AM–6PM
Khanh Le
Update: I got in touch with different sale rep named Steve, who was pleasant and happily processed my return after hearing my full explanation and also explained that even though it is technically against policy to accept electronic returns; exception can be made on case by case basis. I really appreciate the pleasantness from Steve and update my rating to 5 stars. This goes to show that customer service goes a long way. The sale rep who work on Saturday noon shift was rude and had a stand-off attitude over a trivial matter. That sale rep needs to be re-trained on customer service. ************************************************************************** Bought the battery maintainer, but battery stays dead so naturally like most people, I would want to return it because it’s no use to me, but the sale rep decided not to take it saying I already plugged it in once so can’t return it. I believe the sale rep made up his own policy while Napa return policy clearly states all returns are accepted within 30 days with receipt. When I asked him to show me anywhere in the policy that I can’t return it after plugging it in once, he cannot produce any evidence. The sale rep obviously doesn't know how to run a business for NAPA sweating trivial stuff instead of focusing on big picture of retaining customers. One unhappy customer could mean potentially multiple customers loss since words get around. Won’t do business here in the future and will discourage anyone from going here!
BB RagMan
Fantastic auto parts store, tons of help with my project and they had all the parts I needed!
John Griffin
Oh heavens to Betsy. This place has always been my "go to" when I'm in a pinch and no one else closer has what I need. I'd say something about the clerk but I'm not trying to find a date, just auto parts...
Joseph Fagg
They always have what I need in stock. Their prices are competitive and the parts and other products are good quality. The counter employees are professional and knowledgeable. I trust these guys more than many of the other parts stores.
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Don't think so
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