Bank of America (with Drive-thru ATM)

Marie Anthony

This is my first and last time here ...the wait time is ridiculous atleast at Pikesville you have someone to greet you and give some type direction...no one to ask for help the two associates working at their desk have been working with the same people for atleast an hour please get these people some help I moved it up to five star I was very impressed with Mr Coates calling to apologizing about my experience at this branch and once he explained the staffing issues I realized I made the review out of frustration and not logic and I learn it’s best to make an appointment 😂

Varina Giordano

Excellent customer service!!! Tyrone sat down with me and gave me a boatload of helpful tips to boost my credit. He went out of his way to help my husband and I. Everyone at this branch was friendly and on top of their job. I would give more stars if I could. I will not be going to any other branch from here on out. Thank you all!

Lezlie Hatcher

The staff is courteous and professional! Teddy, the manager, seems to be very knowledgeable and friendly. Every time I frequent this particular branch, I am made to feel welcome and valued. There is no substitute for excellent customer service! God bless you all for how you train your employees and operate this branch of BOA.

Damian Davis

Prolly the worst bank experience I’ve ever encountered! Joanne teller accused my check of being fraudulent ! Then the branch manager Teddy Coates walks me to the back office after having me wait in the lobby to tell me that there are factors about the check that don’t meet the guidelines and he can not tell me what those factors are soo go somewhere else. He informs me to get the person who wrote the check to come with me to the bank like it was a actual option. This place is the absolute worse and I understand why the ratings are sooo low! Incompetent individuals put to handle people’s money! 👎🏾 Don’t go here and honestly not informing consumers why they are rejected service is the worst action ! Fire both Joanne and Teddy Coates