Bank of America (with Drive-thru ATM)

Connie Wooten

Walks into the Bank today, the guy @ front desk another man behind counter where tellers work. I proceeds to the counter to withdraw money. Then I’m told we don’t have any tellers. So the guy behind the counter isn’t trained to do what tellers do??? Maybe you should TRAIN all your employees to be multitask full in situations like this. Possibly put sign on FRONT door stating NO TELLERS! He also told me to use ATM…which the amount I need,I DON’T want it dispensed in all $20 bills. Why are you even open??? This is CRAZY and I’ve been with this bank for over 20 years. Maybe I need to move my money to a credit union???

Phantasma Magician Curtis

Great services at this location. Thank you to Andrea for all the great help. We opened an account quickly and learned a lot of helpful information. Thank you again.

Jeramia Haislip

The manager behind the counter will refuse you no matter what if you have every legal document to cash a check. She don’t care. This is why I closed my account. Got thrown out while waiting to cash a check. The lady seriously is rude. Every bank in Kansas City will accept the state issued drivers license. They acted suspicious towards me the second I came in. Like I was some criminal. And would not cash my check. I simply walked tried to cash my check. First lady said sorry I can’t. I said why not this is legal documentation of who I am. So she went to get a manager. She said people use paper ID’s here to launder money. I’m like so you’re calling me a money launderer? So she sait. Try Walmart. I instantly got upset. Because she had no reason to deny me cashing my check. when I had all the legal documents they needed to cash a check. So then I called my boss to come verify she wrote the check. Waited inside. At exactly 5 o’clock, she tried to kick me out. I pointed at my boss, she was pulling into the bank parking lot and she told me she don’t care if we have accounts there or not. Get out. Mind you I’m standing with my mother the entire time and she also has a bank account with Bank of America. And she kicked us both out and could care less about helping someone out. My wallet was stolen so I had to get a new ID. And not a single person in Missouri had an issue with my paper photo ID but this manager.

Lorri Laughlin

Second time I’ve been in this bank this week and only one person working the teller station when there isn’t a drive through either!! This is completely unbelievable. I have been standing in line since 9am and I’m still in line at 9:30!!