Lowe's Home Improvement

Liz Dotson

It’s sad when me and my 44 year old mother in law had to put our own lumber into our cart today and then put it into the vehicle ourself after asking for assistance . Maybe they should offer self check out in the lumber department since your doing all the work anyways 🤷🏼‍♀️…..

Dayna Midolo

We ordered a dryer online it was going to come out of the MT sterling store. Three times our order was rescheduled without warning and zero communication. We ordered our dryer in May. After over several weeks of rearranging our schedules with the zero communication of the reschedule from the store and the zero communication as well we finally called to get to the bottom of the issue. Trying to get in touch with the manager was impossible. The appliances employee Ian would just hang up and refused to let us talk to the manager Corey. We just wanted to know what was going on with our order as it was supposed to be delivered 3 weeks ago. We have ordered plenty of appliances from Lowes all have come from the Richmond location and we have had nothing but wonderful experiences with them. We thought we were going to get the same quality and professional experience with the MT sterling location. Out of spite Ian cancelled our order, Corey refused to speak to us just letting Ian handle the issue. We were told deal with the Louisville location if we wanted the dryer we actually wanted. That is the distributor over 2 hours away. We decided that we would try the Richmond location. We ordered one that day after waiting almost a month now on the MT sterling location. We once again got the same quality we always expected from Richmond. We were able to pick up a dryer the next morning. Do not go here for any of your appliance needs. Go to the Richmond location. The people at the MT sterling location are just interested in doing nothing an collecting a paycheck. I hope corporate does some investigating on what type of people they hire and the professionalism of management.

Tony Midolo

No communication, store rescheduled delivery several times over several weeks, then cancelled the order, all without any communication. Ian in appliances just couldn't be bothered to call. Corey the manager was simply inept. Got it from Richmond within 2 days. Will stick to Richmond Lowes for everything.

Laura McCord

I had 3 employees send me to 3 different isles looking for hydraulic fluid. There was no hydraulic fluid in the store.. They all 3 gave it a shot....I got a complete cardio workout.