U-Haul of Rancho Cordova

Summer Blakley

The U-Haul had an eighth of a tank of gas when I picked it up. The guy who gave me the keys did not do an inspection before I drove the U-Haul away, and never told me about the text message I would receive to do a final checkout. By the time I saw the text message, the URL was already expired. In addition, they made me drive to another U-Haul location to pick up supplies they said they had when I booked. I had to drive to the location in the U-Haul, costing mileage and gas that I was charged for. Lastly, they added insurance to my account without telling me or having me sign any papers. Please avoid this location at all costs. They are liars and will steal your money and time.

Eric Kane

Demaurio and William were extremely professional, engaging and provided the best customer service I have experienced in a while. I had to reschedule several times for my hitch install. This was especially irritating as I was on a very tight schedule. If it didn't happen today my trip would have been ruined. Demaurio matter-of-factly explained situation, was empathetic, and gave me confidence that he and his partner would get it handled, and they did in fantastic fashion prior to my rescheduled install. I learned the delay had nothing to do with U-Haul but their suppliers, which I totally understood after Demaurio on our phone conversation talked me through reality and expectations all the while acknowledging my frustration without any phony fluff. William was there to great me as soon as they opened, in pouring rain, and made me super comfortable in a situation I would normally be on edge. On the rainiest day of the year, these two were a dynamo, they work so well together and completely changed my experience, they had me smiling and laughing as I left. These two are great assets to your business. I will definitely return to this location for all my future U-Haul needs. Thank you gentlemen hope you get the credit you deserve from turning and upset customer into a permanent customer!

Anne & Todd Schindler

Amado Hernandez and the staff there were absolutely superb! Not only were they very knowledgeable, but also professional and number one in customer service! They turned a very sour situation we ran into in Reno into an absolute winner and took care of all the details for us. I would highly recommend this dealership for your moving & truck rental needs! Our sincere thanks to all there!

David Koryaka

All the dudes working here have man buns, not playing around... that’s probably why they have such good chemistry and made renting a truck so smooth