Pizza Hut

Megan Cajda-Busby

Incompetent, extremely rude staff. Order elsewhere. Placed a carryout order that was supposed to be ready in 20 minutes. When I arrived, our order was supposedly in the cutting stage and would be ready in 1 minute, according to the tracking screen they have above the pickup counter. There were 2 people in front of me waiting for service. We proceeded to wait over 20 minutes for a staff member to acknowledge any of us. There were several staff members in the kitchen area, and they were aware there was a line of people waiting (more people came in after me, as well), as we rang the service bell on the counter & they kept looking at us from back in the kitchen, but not a single one of them could be bothered to acknowledge the growing line of waiting customers. Finally, a woman comes up front. You'd think if you are aware you're running way behind and have taken forever to acknowledge customers' presence, you'd have the decency to at least be apologetic about it, but no. The staff member who finally deigned to come up front proceeded to be extremely rude to every single customer that'd been waiting. The first customer she messed up cashing out, then proceeded to basically throw the person's pizza at them and give them attitude for her screw up. The second customer had already spoken with the staff member behind the corner earlier, but the woman had forgotten to bring the customer's order out, so it had just been sitting back in the kitchen the entire time. When it was finally my turn, approximately 30 minutes after my order was supposed to be ready, I'm informed they screwed up my order and had to remake it, so I had to wait even longer. Again, you'd think given such circumstances, the staff would be apologetic for their error, but nope, the woman was still on a roll being as rude as possible. Finally get my order, only for it to still be wrong. Still no apology. We placed the order online, so I had the email confirmation showing exactly what we ordered. Even after showing it to the woman behind the counter, she proceeds to give me major attitude about it, telling me that it's not what I ordered. No apology for the lengthy wait, no apology for messing up my order twice, no offer to remake my order correctly, no offer to just let me have the messed-up order since I'd been waiting so long. The woman behind the counter expected me to pay $65 for an order that wasn't correct and was missing several items. When I told her I wasn't going to pay for the wrong order, she proceeded to throw the boxes down to the other end of the counter towards the kitchen and tell me, "Fine, whatever." So, nearly an hour after placing our order, and over 30 minutes waiting in the store to pick it up, I walked out with nothing. The only saving grace of the whole situation was that at least we opted to pay in store instead of online, so in the end it only ended up being a giant waste of time, rather than a waste of time and money, as I'm sure attempting to get a refund from that woman would have been a whole other nightmare experience. Whatever you do, do not prepay for your order, but you'd be much better off just ordering from somewhere else in the first place.

Jenel Reed

I placed a online order and came 10 mins later so it would be available for sure only to get there and received a partial order. I had to turn around with 2 kids in the car to pick up my chicken that they forgot to give me. Inconvenience is a huge issue with me, how do you mess up a online order? Gas is high asl to have to return back and no incentive to me as a customer. Next time forget to charge me since you making mistakes!!

Kim Parks

out of town in here for work and called to order a pizza instead of trying to help me make sure the address was correct he busted out laughing at me and stated he was from springfield so he wasnt gonna help me.. worst service ever , went somewhere else of course but seriously have respect.

Scooter Williams

Quality and taste keep me coming back to this Pizza Hut (Sangamon Ave, Springfield, IL). The staff are friendly and make the visit welcoming every time.