Courtyard by Marriott Palm Desert

Leonard Hinzo

I normally rate Courtyards very high. This particular property needs an update. Still in the old CY look and amenities. I'm a Lifetime Titanium member and have spent the greater part of my proffessional career in a Marriott property. My greatest peeves were a closet door that kept coming off its track. It took several hours to get someone to repair it and it fell right off the track almost immediately. Also getting your linens and sheets changed shouldn't be a hassle. After speaking to a housekeeper I was told to speak to the front desk and she would be approved to freshen my room. I speak to front desk and the person says she needs to speak with management before she can approve it. I said I'm in room ### please make sure the room is ready when I return at 6PM and will you please fix the closet door again. She repeats I need to speak to a manager. That is not what I wanted to hear. Clearly this employee is not empowered to make decisions, but better customer communication can be coached.

Miguel Lima (chunkslima2011)

My wife and I stayed 1 night one of my wife's uncle's past away at the age of 94 years old. We have stayed before at this location in the past. Great service Great staff 👍.

Cassie Mondel

Room was dirty. It's in one of the driest climates ever and they don't offer lotion as part as the room items. The fridge freezes everything you put in it and isn't even large enough for a to go container. Overall just not my best experience at a marriott. I was there 4 nights and my room was cleaned once and at that they didn't even take the trash out or replace the tea/coffee.

Griesel

Just stayed here during the BNP Paribas tennis tournament and it was great! The room was your basic good quality room, the staff was lovely to us (special shout out to Reina for really trying to help with a small issue I had but all staff was wonderful), they had a great shuttle service to and from the tennis grounds and the hotel had a friendly ambience. We were very pleased.