Buffalo Wild Wings

Ben Delaney

Horrendous. Ordered delivery and not only did they take almost 2 hours to arrive, the food arrived overcook and also freezing - the thermometer was in Celsius but that 77°F… Whatever they did with the coleslaw it was warmer than the wings and looked and tasted like it had been sat out in the sun for about 3 days.

Silver Basten

Ordered takeout several hours ahead of time for the Super Bowl. Showed up when they said our food was done and they told us it actually wasn’t and that we should come back in an hour. Came back in an hour, it still wasn’t done. Staff were incredibly unhelpful and it seemed like they had left one worker to deal with the sea of people who had not received their food for hours. I never ask to speak to a manager anywhere I go, which is perfect because it seemed like any time an issue was brought up to the man in charge he would just wander away. I know it’s the Super Bowl, but shouldn’t you have anticipated it to be super busy? We ended up having to ask for a refund because after hours of waiting we couldn’t get any food.

Hollyn Gaffner

I ordered my meal at 6:38PM and the mobile app said it would be ready at 7:30PM. I arrived at 7:25PM and waited until 7:45 watching to see when they'd put our food on the shelf to no avail. Finally, I asked the front desk lady who said she'd see what was up. She came back with our food and said it had been ready and was just sitting in the kitchen. We then opened up our food and found every single box was soggy as if it had been sitting for a while. Not to mention our carrots and celery were hot from sitting in the bag with the wings for too long. Finally, we were given three ranches for the 50 wings we had ordered when we had asked for 5 ranches. This was ridiculous especially when I have had very poor interactions very similar to this in the past at this same Buffalo Wild Wings location. Last time, I ordered in store and waited an hour for my wings after the people I was sitting with had already been served. Finally, I asked about my order and they showed me a meal that had apparently been mine and just sitting in the kitchen. The order did not have the vegetables, fries, or ranch that I had ordered so it couldn't have been mine, but they said they would "remake it". I waited another five minutes and a man came out to tell me they did not have fries, so I would be getting potato wedges instead. I was very respectful and understanding through this whole interaction and this man was very rude about this. Finally, I received my meal and it was warm but BONE-IN wings instead of the boneless I asked for. Just plain disappointed with both interactions especially when I had given them a second chance:(

Jeanne Schoenecke

Ordered delivery through bww website-food arrived late and cold. Ordered onion rings and cheese curds which were inedible at that point. Thw boxes had sauce all on the outside.. The chicken wrap had the wrong sauce on it and the dry rub wings weren't spun so most didn't even have rub on them. We ordered drinks and carrots which we didn't get. Tried to contact the manager who was conveniently out of the store and corporate basically just said sorry about that without making it right.