T-Mobile

Erica Rascoe

I have never had worse customer service in my entire life I placed a order for a s21 ultra and didn't receive it when I was suppose to so when I called the agent told me I could get a 22 plus for the same price and I agreed... but I had to pay the price all over again and they tried to have me pay a deposit on top of it and wait for a refund but I spoke with a supervisor who honored the agents deal that I wouldn't have to pay extra and they threw in a free watch... fast forward and I get a package with the wrong phone.... so after 2 payments and 3 devices and 2 supervisors I still didn't have what I needed... I called again and now they are currently having me pay AGAIN and the phone is no longer in stock. So i have paid 3 times gotten 2 different phones and now i have to wait for it to get back in stock even though it was in stock the first time i was suppose to get it Tmobile has completely ruined sprint update this supervisor says there is nothing he can do that I would have to pay another 200 dollars ADDITIONAL for this time.. I asked for a manager and he said one will call me in 24 to 72 hours

Preanna Hargrove

The power is always down at this location everytime we visit. I do hope they figure out what's going on it's a big inconvenience to have to keep traveling across town because of what's happening here.

Gmail Gmail

Lorelle (apologies if I spell your name incorrectly) is an absolute rock star of an employee. She politely and effectively multi-tasked and served several groups of customers at the same time. I would hire her in a heartbeat. You're fortunate to have such an outstanding employee.

Kathleen Snodgrass

Tony Joyce was my t-mobile clerk & he helped me so much, taught me everything about my new phone, and was extremely patient with all my questions. I will definitely go back to this store because of him! Employee of the year!