Krispy Kreme

Kim Page

I called in a special order yesterday to the Hickory North Carolina shop off exit I 40 exit 126. First they told me they can’t get powdered sugar for cake donuts second I special ordered four white cake donuts with chocolate sprinkle icing to go into a mixed dozen donuts box. The man taking the order said Okay. I called this morning before picking up my donuts and asked the lady if they had the donuts. She said yes. We drove 30 minutes to go pick them up. That was the only reason for the special donuts because Krispy Kreme thinks that nobody eats cake donuts for some reason. Then the cashier gets our box. He was going to sell it to me with no cake donuts in it they replaced two of the cake donuts with glazed and had it 2 donuts short. He was going to sell it to me like that but I had asked him to open it so I could check it before I paid for it. We’re getting used to horrible customer service now after the pandemic everywhere. Is there a reason why Krispy Kreme does not want to keep cake donuts on hand? You all put the cream frosting on your glazed why can’t you do that to cake also? In California they sell mainly cake donuts because they’re so good. Hopefully I can find a good Dunkin’ Donuts that can.

MICHELLE BUMGARNER

What a amazing experience we had today. Went to this location with my family. Lobby was open. The staff was very attentive and very nice. A staff named Chaz helped us today. He cooked us fresh glazed doughnuts while we was enjoying the ones we already bought.Chaz went over and beyond what was expected today and it is very much appreciated... Before we left I thanked them for the great service today.

Dawn Shrum

Only 2 guys working, lobby closed, no hot n' fresh doughnuts. Had to wait in drive thru over 30 minutes. I paid $13.00 with a $50.00 bill & the window guy had to go to the office to get enough cash for me to get my change. These 2 guys were working hard. They truly needed about 5 to 6 more people working.

Amanda Rinck

Yall never dissapoint this girl. I didn't see the light on, but I went anyways and guess what...I got some fresh donuts. They are like putting sweet air on your tongue. It just doesn't get much much than that! I also love the different flavors for the other donuts.