First Citizens Bank

Emily Wilson

Worst bank we have ever TRIED to work with. Will be closing our account immediately. Would not allow us to wire OUR money when we were on vacation. If you are in black mountain just take the short drive to HomeTrust. They went above and beyond to accommodate us when first citizens refused.

L C

Be careful when signing up for an account as the advisors here make a lot of mistakes. I signed up for a second checking account and was not told I would be charged a monthly fee of $12.00 for it. After a year of only using it to transfer funds from my other account, I was shocked to see a monthly service fee. When I called customer service they switched me to a free checking account and only refunded me 12 out of over 100 dollars worth of fees. I NEVER spend money on my bank accounts, so I definitely would not have gotten this account if I was told I would be charged for it. They also got my e-mail address wrong (they added a random H to my e-mail address; which doesn't have an H in it so it was clearly a typo. I had trouble verifying my account by e-mail for a while because of this until I was able to change it.)