Enterprise Rent-A-Car

Brian Cox

So to start off, if you look at the majority of the bad reviews for this location, it's people who barely review or only post bad reviews. In contrast, all of those with more than 30 reviews under their belts gave this place good reviews. That being said. This has been one of the best car rental locations I know of. I was in a rough spot and fighting with my insurance. Brayden and the Provo team were extremely good to us and helped give us an excellent rate. They saved my family's vacation. I would give 10 stars if possible.

Camille Thompson

Rented a van and literally no antifreeze in the van!! It broke down abt 7 hrs from home. I was told I had to figure out a way to get a new car!! Horrible office manager Andrea. Customer service at the finest! Finally got a replacement in the middle of a desert and the second vechicle breaks down less then 24 hrs after getting the new one. Computer failure. Stuck in the middle of no where. When I asked about a refund I was told we will see… we will see!! 2 vans break down completely in 2 days….let me see…every dime will come back to me Andrea! You called me by my first name over and over. We need to see what the manager name is. Worst customer service I have dealt with in a long time. First things, clean the cars And check the fluid.

Samantha Heder

When picking up the car- I noted to the employee that it was COMPLETELY wrecked- scratches, scuffs, dents larger than a quarter all over the car. Even scratches on the inside of the car. It was also filthy on the outside so it was very difficult to even see the full extent of the damage. Much of what I pointed out the employee noted as “regular wear and tear” - I’m not really sure how large rock sized dents and regular- but she insisted. We used the car for a few days while our car was in the shop, and we returned it to enterprise. The employee there checked it in, looked it over and signed off on the rental. The next day, more than 18 hours later, we received a call from another employee telling us we were responsible for a destroyed passenger door rocker and the FRAME OF THE CAR being broken… (I cannot think of any instance where the frame of a car would be broken only being driven to work 10min away and back for 4 days) she stated that it was so severe and obvious she spotted it across the lot. However- the employee who checked us in said nothing (because it wasn’t there). We spoke at length wherein she refused to disclose what the mileage on the car was currently (so we could compare it to the mileage when we brought it in) or disclose if she could pull security footage to prove that it was there when we dropped off the car (or wasn’t there when we picked it up) since it was “so severe and noticeable from afar”. She indicated I was lying and was totally unwilling to talk about the possibility of any other reasoning- even though she admitted her employee saw NOTHING wrong. She is filing a claim with our insurance. Although we’ve already spoken to them and they agree that at 18 hours after return there is no way to prove liability and anything could’ve happened in that time. The insurance will not only be investigating but be opening a fraud case to investigate this manager further. I am disgusted with this company- and this manager who honestly is attempting to scam people out of her own liability. We will be escalating this to legal council if not resolved and remedied.

Noah Pack

They made gave us the keys to our rental car then we had to push it out of the snowy parking spot it was in and clean the ice off of it while the employees watched and did nothing. I would assume that when I rent a car I don’t have to get it un-stuck from the spot it is in at the rental car company’s parking lot. One of the employees also bragged to us about how much he made which was actually really sad.