K.C. Martin Automotive Service

Tina Caron

These folks helped us in an urgent situation. We are from out of town and had a sick cat getting treatment. They were able to get our truck repaired (fortunately it was an easy repair) and we were back on the road within a few hours. Very grateful they agreed to check out the truck the same day. God Bless their us with knowledgeable mechanics.

Beruk Ethio

Want to start off by saying, I'm not rating 1 star for car service but I'm doing that for customer service. I had a problem that needed diagnosing, so I went in thinking it shouldn't be hard atleast to know what the issue is. It's not a big overhaul anyways. But as I entered the shop I was received by an angry looking front desk lady, and after explaining my problem for what seemed ages, she just carelessly said we're booked till next week Thursday. I was alarmed! Was'nt it easy just to say, "oh by the way we're fully scheduled for the next ten days, sorry". Would have saved us both time. That's at least passable, but the mannerism of her customer service was extremely poor. I didn't even feel welcomed. Every sentence she made seemed in contempt and arrogance. Raised voice occasionally and with frowned face. It seemed like I was interrogated by a cop. No sense of basic customer service whatsover. The sad thing is there were also other seemingly senior mechanics around her sitting in the front desk. It means it's a normal agreed cutomer service of the shop. KC Martin may be a well known shop, but sadly probably made the team think customers are in dire need of their service rather than customer being their top priority! One thing is for sure- The shop I went right after that, well compensated for the hurt and anger I felt. Their warm welcome and extreme friendliness! I wouldn't have minded to spend a thousand dollars that day on that shop after the poor treatment I had earlier. Customer service is everything!

Sarah Helton

Mirrors on my 1970 pick up stolen while my truck was there getting worked on at 99 location. Guessing same owner. Hope someone reaches out and does the right thing.

David Sundquist

We have used KC Martin to service our work vehicles for probably 15 years. We took a Dodge Work truck in due to a transmission issue (not going into gear and shutting off), back in March of 2019. As we suspected, it was diagnosed as needing a transmission rebuild. The transmission was rebuilt and everything was good. Fast forward 2 and a half years and 10,000 miles and the same symptoms started to show up again (though not as serious). We took it back in and we were told there was not much that could be done until the symptoms worsened, which was no big deal, we get that its hard to diagnose a problem that only happens occasionally. 3 months later (Dec 2021), the truck started to act up really bad (same symptoms), so we took it back in and we were in essence told, the rebuild is out of warranty and there was nothing that they could do, except (most likely) rebuilding the transmission again. We paid around $2500 for the transmission rebuild and I think anyone would expect to get more than 2.5 years out of a professionally rebuilt transmission. I guess this can happen, cars are not perfect, nor are repairs an exact science, but again, 2.5 years out of a rebuilt transmission isn't great. Overall, this was a pretty disappointing way to end, what has been a good relationship, in maintaining our vehicles.