Ferguson Bath, Kitchen & Lighting Gallery

Deborah Katz

Trinh gave me fabulous help in the 1st Ave S. Seattle store. I am a novice to remodeling, and starting with my bathroom. Trinh was fabulous -- knew everything I needed down to the last detail, explained it all to me, provided the best service professional service, and was fun, too.

Nicole F

The first time I went in there I was not in the least bit impressed. Our saleswoman did not really listen to what I was saying I wanted. We lost our home in a fire and literally have to replace everything. Everything. It was pretty frustrating to not feel heard, and it really felt like she was pushing some of the most advanced (expensive) products on the market. I told her I am a good cook and love being in the kitchen, but don't really feel like I need electronics or gadgets... so she shows me ovens that basically tell you how to cook. Not at all what I was needing. We went in there on a Saturday and I was told she would send me information via email sometime on Tuesday. She had all of my contact info and never once followed up with me. The second time was a vastly different experience. The only reason we ventured in at all was because we found our bathtub there, and Kohler in Bellevue only takes appointments and we are too disorganized to plan that far out. I primarily wanted to browse because it is such a large showroom. It was afternoon and getting somewhat close to their closing time. The salesman, Vincent, asked us if we needed help and I told him what we were doing with our home. He said they don't do consultations on the weekends due to time constraints, and he was nice enough about it. I told him I had a pretty clear idea of what it was that I wanted and he agreed to work with us right then and there. I am sure if it had been busier, we wouldn't have been able to get the care we got right then. He was polite, friendly, and knew what he was doing. He also was able to show us product lines that he thought I would like. Since we were close to the end of their day, he told me he would send the information to me when he returned to work on Tuesday. True to his word, he did. Not only did he email the information when he said he would, but he also called me two days later to see if I had any questions. We worked together over the phone to make the necessary cuts I had to make in order to stay within budget. He had me looking up model numbers with me on the phone to look at more cost effective options, while keeping in mind the style I am looking for. We dialogued for maybe 30 minutes and he stayed on the line to make sure the updated quote came through in my inbox. I needed to verify the selections with my husband, and within an hour after the last quote came through, he was calling me to place a order for our entire home. To say that I am grateful for the personalized care and assistance would be a massive understatement. We now have all plumbing fixtures, valves, components, etc. ordered. Not only that but I asked if they offered any sort of savings for large orders (they do not), and he found a coupon code to use to save on Delta products. Customer service above and beyond. Thank you, Vincent! It was truly a pleasure working with him. Finally, I was concerned they were going to be overpriced being a beautiful showroom and in Seattle, but when I researched pricing, theirs was the same as the big box stores. Having all of the necessary pieces put together for us, saved hours and hours of time we would have spent trying to figure out exactly what we would need.

Christine Kurjan

Great to land in the Ferguson's showroom and consider new bathroom components across the range of my needs.

Fei Peng

Great price, great staff! Nice selection of lights (what we were looking for), but also has a variety of other bath and cabinet items on display. We ended up getting three bathroom lights -- not in stock but will get shipped to us between one and four days. Totally satisfied