Rich's Custom Upholstery Inc

David Ream

My wife and I came to Rich's Custom Upholstery to get help with an older vehicle with tired upholstery and flooring. We've been reaching out to other vendors to address other issues such as curtains (it's a campervan!), electronics and body work. I suppose everyone is trying to get service from these vendors with different approaches. What we cared about most was quality work and materials - getting the results we wanted. We took delivery of our van from Rich's on March 4 this year. Since then, we've been shaking down the van, including the newly reupholstered seats and floor coverings. We think the fit and finish has turned out very well and is primarily why we give a 5 star rating. Moe is the proprietor and we think April was maybe his daughter working in the office. While Moe takes his work seriously and is a busy guy, he was open to answering questions and giving us the time we needed. We requested flooring material that was more plush than the existing flooring. The implications for fit and finish with drawers and doors on the cabinet and bench bed base was probably the largest source of anxiety for us. I know Moe had to disassemble the bench to get the fit and finish right. After two plus months of use, we are happy with full access to the drawers and cabinets. The seating upholstery has shown no signs of stretching or twisting. The heated seats Moe added are invisible in the upholstery fit. The material quality was a definite uptick from what we had before. We did have for us what was a minor flaw at delivery time. Dust from the job and being in the shop (we're guessing here!) covered the dash. Someone had started to clean it off with a rag, but hadn't finished - about half done. In the grand scheme of things no big deal for getting quality results.

Rob Schmaus

April took great care of me. Beautiful work on my drivers seat repair and fixing my truck bed cover. Highly recommended.

CARLY BROGREN

This owner "Moe" will quote you one price then then has a higher total when you go to pick up your car. He kept my car many months longer than when he said when it would be ready. Save yourself a lot of troble and avoid this shop. I had to go to court over the charges and poor quality of work.

Mike Altman

Asked them to help chop down a triple factory Mercedes Sprinter bench seat into a double. Safety was a priority as the intent was to use a child car seat while recouping some space in the van. Great communication and expert craftsmanship. Looks and works like a factory build. Easy to work with and will definitely be doing business with them again for some motorcycle projects I have on the backburner.