Credit Union West

Julian Perry

Went down to this branch to get a new debit card printed. They said they couldn’t get me a new debit card due to a ‘chip shortage’. I said I’m not looking for a snack I’m looking for a card to pay my bills. Would not recommend.

Cynthia Peru

Completely unprofessional. I put in for a loan application and had to call several times to even find out the status with no returned call. I finally got a hold of the party in charge of my loan Veronica Flores only to find out she submitted my loan wrong and the underwriter wanted to change my rate. I was looking to purchase a UTV and was told by Veronica Flores the dealer could submit the deal electronically, well come to find out to get the lower beat rate I could not go directly to the dealer. Veronica did want to accept her error and had the nerve to raise her voice at me and speak over me. Now I see why their rating is so terrible. No one their knows how to do their job and are completely unprofessional. I have great credit and will have no issues getting my loan elsewhere.

Jenny Escarda

As a veteran, these people in this branch are disrespectful to my military family. They don’t care and are clearly incompetent. I’ve never seen a more rude credit union in my life. They were also rude to my mother. I’m taking my business elsewhere and I hope this place gets investigated for unethical behavior.

Emily Snyder

I have had nothing but problems since we have joined here when we bought our ATVs. My husband was the only one on the account but I do all the bills. He has sent 3 letters, which is what was requested, in order to speak with me instead of him. They still after 2 years still don’t have them. Called to pay off loan and amount was different on the phone than in the branch on the same day. My husband took the morning off to pay off the loan. After paid off he waited on a rep in order to get the title quickly. 2 phone reps said we would pick title up in branch after 24 hours. Branch says that costs $20 and must go to dmv. Bottom line. Glad our business with them is over, communication and knowledge is horrible and stay away from this credit union!!