Hertz

Cheryl Jennett

So I picked up a government rental here. Big mistake. The car ended up having a slow leak in one tire and needed an oil change, I exchanged it at airport near my destination. Hertz proceeds to charge me fees out the yang. 10+ phone calls later and they said they stand by their $400+ in extra charges for exchanging the car out at the wrong location, miles etc. All of which shouldn't apply with a government rental. Not to mention the car problems were their fault. I gave up and accepted I'm out the $400 because hertz isn't going to fix it. I just decided I'm never using hertz again. The guy at this location even told me he processed my rental wrong but apparently can't fix it??? The location I did the exchange at was in the middle of nowhere and the only location for hours but hertz punished me because they were a franchisee. (Which as a customer you have no way of knowing). The franchisee never answered their phone (even when my tire was flat and my car wouldn't stop beeping it needed an oil change).

Heather Rountree

We had a really great experience with this location even though we showed up a couple minutes after they closed! They offered to stay late because of the timing of our flight landing and even provided a ride for us to the airport the day we left. We really appreciated how kind and patient the team was with us. Would rent from them again for sure.

David Certain

What a horrible place. What a horrible customer service. Heartless and shameless. Worse of all THIEVES. After returning a clean car (rented for 20 days) i was charged an $80 exterior cleaning fee. I received a dirty car smelling bad and now I have to pay $80 for them to do external cleaning. Do yourself a favor, Don't rent from them.

Shannon Healy

Very disappointed with the service from the beginning to the end..My insurance had reserved a rental through the San Mateo location which somehow got switched to the Montano location.In the process of being picked up from the shop took over an hour for them to pick me up and get me into my rental.. Was late to work 2 1/2 hours.. I called yesterday around 1 to give a heads up I would be dropping off my rental between 330 and 4 and that I would need a ride back to the shop to get my car. After a few conversations the lady said they would get me to the shop. When I arrived at Hertz around 345 there was no driver to take me to get my car.. I came back close to 5 to get my receipt and the rental still wasnt checked in yet.. Do not waste your time renting from them. The service is poor and nothing seems to be done when they are at fault.