Quality Inn & Suites Downtown - University Area

Kimberly Kidd

Wish I could give zero stars, but that was not an option unfortunately. I booked through a 3rd party for my brother to stay in this hotel for a few hours tonight 7/18/22. He is driving home from Cali to Oklahoma and just needed somewhere safe to rest for the night before getting back on the road bright and early. When he arrived, the reservation supposedly could not be found in their system. He left and called me, I called the third party, they tried reaching the hotel by calling 5 times. They could not reach them. I also tried calling several times, to which my brother said he sat there and watched the phone purposefully not be answered. My family member finally left after receiving no help. The third party called me back and let me know to have my family member go ahead and return to the hotel, and let them know that they emailed the reservation and itinerary straight to them and dropped it straight into their system. This way, it could not be missed by any means. At this point, the extremely rude woman working told my family member “sorry, I’ve closed the batch for the night” and turned him away. Excuse me, we have already paid! The money has been deducted from my bank account! What I want to know, is why? We are paying customers for an overpriced room, first of all. Is it because his appearance is out of the ordinary? With all of his tattoos? Is it profiling? What is it? Either way, I will absolutely never recommend this hotel to ANYONE for leaving my family member stranded in the middle of the night, when all he needed was somewhere safe to sleep for a few hours to get back on the road and be able to finish his drive, safely by being rested. I can say this… I better get my full refund. Absolutely positively Unacceptable. Do better! And owners, please hire staff members who have more compassion. Seriously, if you don’t like working in customer service, go find a new job ma’am. Your attitude is disgusting.

Nicole Montano

My partner and I booked a reservation based off of the reviews. However as soon as we arrived we noticed that the outside was aged and trash was thrown all around the building. The lobby area seemed pleasant but we noticed there was no Air-conditioning. I am manager of another hotel, and I understand that things break so we continued the check in process. The nightmare only began once we entered our room. The room was filthy, baseboards filled with hair dust and dirt. Bed skirt was clearly dirty and stains on the duvet. Toilet has fecal matter around the rim with hair from prior guest still in the tub. I finally brought this matter to the front desk agent, Dustin who was very kind and looked overwhelmed. The woman sitting next to him who I believe to be housekeeping was rude and instantly spoke up that the room was inspected by her. By her appearance and disrespectful remarks I realized she knew the condition but dismissed our request for a new room. She explained she would inspect it again and yelled at us to stay at the front desk while she went to inspect the room. No way! I continued to walk behind her. As we entered the room I showed her the filth. She said the toilet was stained, but it was clearly feces. The fact that she saw the room and acted as if we were over reacting was shocking, she then said let me talk to my manager as she asked another housekeeper to sweep and mopped the floor, Finally after almost an hour with no follow up, we decided to ask for a full refund. He agreed as the housekeeper sat next to the man saying we used the restroom and our belongings were in the room. By the way we never touched anything as camera footage would show we spent the time outside the room calling choice hotels to complain. Thankfully they have Dustin to make executive decisions as he refunded us our money. As we were leaving the housekeeping woman continued to harass my partner and I. As we went to gather our belongings and I take the last photos to show them the room was untouched, she called Dustin over her radio saying charge them they are still taking pictures, then in Spanish called me things I’m unable to say through this review. What a nightmare! Please do not stay at this hotel it’s clearly poorly managed and customer service is the last thing employees care about except for the man at the front desk! Thanks for you help Dustin! 5

Paul Gani

Could not check in until late in the day because of the short staff in housekeeping! On a holiday weekend! Long line as everyone was trying to check in at the same time! Air conditioning in lobby and common areas was not working. Over a hundred degrees! The staff while friendly are definitely not hospitality professionals. Totally unaware of the surrounding community and activities. The floor in the room is not carpeted and I'm OK with that but it had not been mopped in ages! The pool is as green as a Louisiana swamp. This facility is pet friendly so I can cut them some slack on the condition of the building, but It sure could use a face lift. Very reasonably priced, the breakfast was good, location is great and central to everything.

Leslie Trotter

The moment we walked into the hotel, it smelled like weed and the sheets were really thin with no heavier blankets. The bed itself was comfortable and the sheets were soft, and the staff was nice. The floors of the room felt griddy like it was never properly cleaned, even if it was. The toilets also had some issues with not working properly.