Bank of America (with Drive-thru ATM)

Gary Stone

This bank has some really good customer service when you go inside. Several ATMs are located outside if that's your thing

Milo Wolfe

I see why this place has majority 1 star reviews. I just moved to the area, and was trying to open an bank account. This place wouldn't answer their phones because I had questions before going down there. I tried for 30+ minutes to call, and every single time, no one answered. My spouse and I are both disabled, and without a car, so we had to walk 2 miles to ask them the questions we should have been able to ask over the phone. And when we get down there, both tellers we're ignoring us for their personal conversation. It took several minutes for them to acknowledge us, much less actually answer our questions. This place wanted to have us wait 5-10 business days for our money, if we opened an account with them. So they wanted us to deposit this money, and not have access to OUR MONEY, after ignoring us. We ended up leaving in tears, because if we were to wait their unreasonable time, we'll be homeless, because our bills are due before then. We only needed to cash a check, and they wanted us to wait 5-10 days for it, even with an account. That's just ridiculous.

Ale

They no longer offer drive thru services (with the exception of an ATM), therefore I had to step in to the branch to make a deposit since I didn't have my debit card. Update: Do to the response, I was depositing cash therfore unable to do so on mobile app.

Devon Lopez

Horrible banking experience, if I could leave 0 stars I would. I went in to have my debit card replaced I was told to wait and that I would be helped shortly. Great right? So after waiting, I was told by the bank representative that I would not be seen until 2 pm, a 2 hour wait. Mind you I was the only customer in the bank. No one else was in the bank, it was me the teller, and the bank representative. This was at 11:45, her reasoning was that she had an appointment at noon. It takes 10 minutes to give someone a temporary card. She had plenty of time to help me and told me she would help me and didn’t. She was extremely rude when I pointed out there was no one else to help she stated that she didn’t have the time that it would take longer than 15 mins to provide me with a replacement card. If it takes her more than 15 minutes she clearly has poor time management skills. I have never walked in an had to make an appointment to be helped. Nor did Bank of America notify me of this new process. (Which isn’t even a new process because I am writing this at another location where I am being helped as a walk in and I only have to wait for the one person ahead of me.) Her complete lack of empathy and understanding as well as her manner were really unacceptable. I work during business hours I rarely have an opportunity to make it to the bank. I can’t schedule an appointment because my schedule changes, I don’t have predictable time off and there are no accommodations for people in my situation? Really? I am incredibly dissatisfied with the lack of customer service at this location. If you say that you are going to help someone you should follow through and not make excuses for your inability to get a task accomplished in a reasonable amount of time. Edit: the second location I went to was able to get me a new card in 5 minutes. The person at the location on alemeda had plenty of time to help me but chose not to help me. Not only does she lack time management skills but also has poor decision quality. The people at the other location were shocked by my experience and told me that is not typical and should never happen.