Address: 6000 Pan American Fwy NE, Albuquerque, NM 87109, USA
Phone: +15057984300
Pablo Hernandez
Great Hotel! Colin was awesome and very helpful throughout our 6 night stay. His customer service was top notch. Building is older and fire alarms went off twice because “they are older”. Twice they were quickly turned off. You couldn’t tell the age though because of their high upkeep on grounds and common areas. Rooms were beautiful and clean. The patios are a plus! Great hotel highly recommended.
Lynette
Positive: This was my second stay in this hotel. We simply love the original mural paintings in the rooms. The staff is always so helpful and willing to go out of their way to make my stay better. Negative: The beds need to be in better shape and also the pillows. They are too hold and need to upgrade to queen size in the double rooms. And more pillows is what wI would prefer.
Megan Saiz
The only nice part of our stay was the staff! They were very nice and welcoming. Everything else was terrible. We figured a presidential suite would be the best and I was thoroughly disappointed. The bed was extremely uncomfortable. The room was had was towards the front of the hotel and it sounded like you were in a factory all night. We hardly slept with all of the noise. The hotel ran out of pillows so we were given a comforter to use as a pillow for my daughter. When I pulled out the couch pull out bed a chunk of old food or candy fell out. The floors were dirty. The shower backed up and took forever to drain. The entire hotel was booked due to several events in town or I would have requested a room change. The kitchen in our room had no utensils. No pots pans anything. I’m not sure how one is supposed to use the kitchen without anything to cook with. The chair in the living room is either broken or so old that it has no seat padding left. Overall this has been a huge disappointment and I would not stay here again.
Alyssa Six
Overall a very displeasing stay for paying $315 for only two nights. The room itself was cold and drafty from a crack in the AC vent installed in the wall, the TV had a grainy screen no matter what channel, towels are small, the pool towels were bigger, and on top of everything they definitely don’t follow Covid regulations. There was a family swimming for the two nights I stayed throwing a huge party, with over 10 kids in the jacuzzi and at least 10 more inside the pool and adults drinking on the side. I complained to the front desk and they informed me they were unaware. What kind of hotel is unaware there’s a whole family pool party going on? I’m from out of town and was really excited to relax in the jacuzzi and have some quiet time and wasn’t able to. It also seemed every time I went to the front desk the employee was too busy to assist me and wouldn’t appear for a few minutes. Bar wasn’t open so I couldn’t even drink instead of swim. Don’t waste your money here if you’re looking for a getaway for yourself. Not worth a penny I spent.
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I think it's safe place to stay out of the way, of everyone
I was a quest. You need to check their website for that answer. Sorry.
@jerry garett Why?
I would give them a call. They can probably email you a receipt.
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