Westgate Park City Resort & Spa

Mariah Lang

We love this place and have stayed here many times! This time was kind of strange though... If we had any questions or needed something, the front desk would NOT ANSWER THE PHONE. It wasn't a one off thing either. I tried many, many times throughout the entire week and no one would ever answer! I had to trek to the front desk multiple times just to ask a simple question or request to get a broom... 🤦🏼‍♀️ Very strange.

Justin Blackman

DO NOT STAY AT THIS PLACE!!! They lure you in by being ski in/ski out which is great, but the customer service could not be worse! We had to store our bags with them on our final day of our stay so that we could go skiing because they said someone was going to be checking into our room after us, and they somehow managed to lose all of our bags!! Not only did they just seemingly disappear, they have been reluctant to do anything to help us get them back. We lost so many of our valuable items, including important medication, and they really just don’t seem to care at all. With all the money you have to pay just for the privilege of staying here, it is absolutely not worth it. There are so many amazing other places to stay in Park City, do not pick this one! It is really a shame, because I was enjoying the stay up until then, and people seemed like they would be nice enough to at least help us look into this issue, but they just haven’t been. It’s all very disappointing.

Hey Bye Spin

Great location, but a crazy resort layout inside that makes moving about the resort a real chore … 4 lodges within the resort that can only be accessed from a single level (and a different floor connecting each of the 4 lodges to one another - tons of time on elevators!!). The result was a lot of wandering around … lugging ski equipment up and down floors was painful and laborious. But all that would be fine if the and room itself was worth the price-tag. Unfortunately, our 4-BR accommodations were disappointing— way more worn and dated than the photos show. Beds were comfortable but some lights and fans simply didn’t function. No garbage bags left in the unit for us to use for the week. The hot tub was old and cramped, and had a film around the water edge that made we wonder how many people abused the water before we got in it. At the end of the day, we loved our Park City ski trip — location, location, location is worth a lot. But the price we paid made us feel like it wasn’t worth all the money we shelled out. Next time - we will return to Park City but will absolutely look for better options.

Tina Deignan

Could not ask for better location or service. Spa was excellent (Lisa is very strong and knows how to work out the knots). Location to the mountain was within steps, excellent food at DBB, ski valet so helpful, laundry in our unit and on the floors, indoor pool and hot tub and two other hot tubs outside with indoor/outdoor pool, snack area, game room, gym, marketplace with liquor store and coffee shop, so many amenities. Can't say enough about the helpfulness of the staff and cleanliness of the hotel. Also a 10 minute ride to Park City Main Street and shopping. Definitely going back.