Ashley

Tejr

Horrible Experience, will never ever do business with Ashley again. If possible I would give negative star for the time I had to waste and the effort I put in to get the furniture and service I paid for. - Delayed Delivery: Promised to deliver in 2 months but had to wait for 6 months that too after making multiple calls. They always schedule the delivery and cancel it a day before giving same reasons. - After paying premium price for the delivery and assembly, and 6 months wait, the delivery team tried to rush through the delivery and assembly in 5 mins and leave. While doing so they damaged my property and the highlight of the process is that the team didn't know how to assemble and one of the team member didn't help to assemble, i had to help them put it together. They didn't even bother to check if the furniture is functioning properly until I asked them to. - To put in a complain for the damages to my property I had to literally make more than 50 calls over the period of 3 months and finally give up as there is no satisfactory responce nor reasonable resolution offered. The store I bought from says they aren't responsible after delivery, the customer service says the delivery was through third party so they will have them contact me, it went in circles for months. They make fake promises and none of your calls are recorded or noted to continue conversation from previous discussion and request for what they have promised for damages. All the new person on the call will say is 'I don't know whom you spoke to last time nor I have notes of what you are saying' and will ask you to start over the issue. Don't waste your time and money here. There are much better stores with quality products and good customer service.

Gautham Rajasekar

Completely untrustworthy and extremely poor delivery experience. Ordered a couch and love seat during thanksgiving and we are yet to receive the furniture. We were promised delivery in February and still (Apr 30th) haven't received the furniture. So we have been waiting for 4 months now since we ordered. After numerous calls and filing multiple cases with them one week ago we got a call saying our furniture was at the warehouse and was ready for delivery today between 8AM and noon. I had been getting mails and text messages reminding me of delivery on Saturday. We cancelled all plans for the day and stayed back waited for the delivery. Got a call at 10.00AM in the morning saying the furniture was on its way and 15 minutes away from delivery. At 1PM I get a call saying the love seat and couch never arrived in the warehouse and I am supposed to receive a callback in 24 to 48 hours to reschedule the delivery. Now this whole processes is supposed to start again.This is the most horrible experience I have encountered anywhere. Completely untrustworthy from Ashley and a horrible experience. This happened to my friend as well, but I thought that it might have been a one time thing and decided to give Ashley a chance. Well it is not a one time thing.

Sundar S

Love this place!!! We shopped this store for the 1st time 6 months ago for a Sofa set. Quality of it was very good. Got delivered on time & assembled professionally! Went back to them for a Dinning table set, and got a good deal as a returning customer! Overall great experience for me & my family here :) I got to mention Mr. Ronnie Newton’s Customer service was outstanding !!! He was one of the main reasons I went back to this store for the Dining table set! Overall great store with amazing Customer service… would highly recommend for others :)

Starkness

First time buying from Ashley and it was a terrible experiment. Delivery was on time and as expected, but the delivery team is terrible. First, throughout the whole process they try to rush it and get our of there as quickly as possible. When they arrive, didn't even bother to take their shoe off, my whole Condo is Carpet. One of them even gave me a glance when I ask them to do so. Didn't bother to check if my items is correct or inspect it for any damage before or after. Just want me to sign it quickly when they are done so they can quickly get out of there. After they left, few corners of my dining table have chip and cosmetic damaged on it. I try to call their Customer Services but it's useless. They never pickup their phone! waited an hour two until I just gave up. I paid a premium deliver price and a warranty for a sofa set and a dining table that cost me over $1,800. I will never do business with Ashley again. May as well not paid for the Warranty or the premium delivery services because it is useless.