Residence Inn by Marriott Salt Lake City Cottonwood

B

Front desk attendant at night was very nice. Room was filthy. Ended up having to leave and go to another hotel.

Carolyn Martinez-Ross

In spite of multiple requests, our room was never cleaned over the course of a week. Managers and desk staff alike were unconcerned to the point of lying about the cleaning schedule, and only the most halfhearted attempt was made to address the issue on the seventh day of our stay. The hotel itself is generally clean and well-maintained, but we will not be repeating our stay or recommending this hotel after seeing how they addressed the most basic expectations for room cleanliness.

Jennifer Pitkin

FYI did not have SmartTVs to use Amazon, Netflix, Hulu, etc. Wish I had known before booking because, unfortunately, we were in the room a lot!

Ruby Latu (RLake)

Casey was the only one who made the process of checking in very easy. We had to extend our stay due to family in hospital and Judith made it hard and not even making sense. Customer service isnt really something that matters to her because she didnt even get our room cleaned either.