Woodcraft of Seattle

Thom van Tijn

Excellent woodworking supply store with friendly staff and A wide selection of products and helpful staff!

Joe Becker

It's a nice store with experienced staff. Prices tend to be more than most woodworking stores.

Dean Biron

Something’s up with this store recently. Customer service has been hard to come by on my recent visits and my last visit was terrible. Website says they close at 6. I got there before 4:30, browsed for half an hour without being offered any help and was unable to find what I was looking for. Apparently they had decided to close at 5. The young kid that was working did his best to find me what I was looking for once I finally got some help at about 10 minutes to 5. I mentioned a couple of times that it looked like they were closing early as the manager (before disappearing entirely) was hauling in stuff from the sidewalk, but the kid told me not to worry about it. With his help we managed to find most of what I was looking for by about 5 minutes after 5. I went there when I did, despite the 45 minute drive because they were supposed to be open until 6.) I asked about one more item I couldn’t find, and the other guy behind the counter refused to check if they had it or to even let the kid check. I had noticed him earlier bullying the kid, who had a bit of a stutter, so I was already on alert about this guy. He was so confrontational that I left the $1,000 of product I was ready to buy on the counter and left. I felt bad for the kid who was standing there with his head down while the other guy let me know that him getting home a couple minutes earlier was more important than my business. Look, I have worked in stores. If someone is shopping when the store ‘closes’, especially if they already have several purchases ready to go, you do what you can to expedite getting them what they need. You don’t refuse to help them. If anything, you are more polite and help them more than normal so you can close up. This isn’t hard to understand and any brick and mortar store these days really needs to focus on customer service if they want to survive.

Jessica

Worst experience I’ve ever had with a retailer in my life. I purchased a drum sander for $800+ online in January. Received it a few weeks later. The front electrical box was broken off. Called and spoke to someone who said they would coordinate with the manufacturer and that they’d probably replace the machine. THREE WEEKS later I had heard nothing and called again. Turns out that person did nothing and no return was started. Actually start the return and they said they could ship just the broken part instead of the whole machine and that would be faster. I agreed and got the parts a few weeks later. Turn it on and the motor makes an awful grinding noise. They offered to replace the whole machine, I said no I just want a refund. They issued a return and had UPS pick it up, this was in April. As of July I still did not have the refund. I called again on 7/27 and the representative said she saw the return and I gave her the UPS tracking number to show it had been returned. She said ok and I received the refund the same day! Were they not going to refund it if I didn’t call?? This went on for 6 months and took a dozen phone calls! I recommend you take your business elsewhere because of you need any customer service help you won’t get it. I will never purchase from them again.