Xfinity Store by Comcast

Category: Internet service provider

Address: 1186 Outlet Collection Way Suite 130, Auburn, WA 98001, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Caroline Sweat

Jun 9, 2022

Zack was very helpful. He took his time to make sure we knew what was going on. And make sure we got the best deals for us

Benjamin Batie

May 14, 2022

Great service hate the contract first year good after that they give you crummy channels line up higher prices I did it for 25 years no more I loved xfinity mobile had give it up because you have to there internet well went with Atnt no contract and so far great service thought I miss them no way glad I switched

Ed Norton

Apr 16, 2022

Very helpful staff. Got the TV and internet package that met my needs. Suggest making an appointment, which is easy to do online. I went midweek late morning and they were very busy. If you went as a walk-in you would have to wait.

Jacqué Harrington

Mar 16, 2022

Greeted and served immediately. We spoke with Zac. He is super friendly, knowledgeable, and efficient! Overall atmosphere of the store was friendly as well.

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Questions & Answers

Why can't I just call the store? So frustrating.

Heather Thompson | Aug 13, 2022
Rob | Aug 14, 2022

That’s a great question, why can’t we call the freakin stores directly?!!!!! Nothing worse than not being able to contact a freakin store directly. And when you try you get a foreigner that barely speaks English, if at all, and they read off of a promoted screen on how to reply. So stupid! Comcast is a monopoly company!

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So done with Comcast 4 years and still not fixed...that's it for me cancelling account

Mel Lathum | Aug 13, 2022
33 minutes ago | Aug 14, 2022

It took me an hour and 4 phone calls to disconnect all comcast services. They have the worst customer service!!! Comcast ia an american company that has their customer services in Mexica, Philapenes (sp?). HEY AMERICAN COMCAST! STAY IN AMERICA AND HIRE AMERICANS YOU CHEAP BASTARDS!! NO LONGER USING COMCAST!!!! THEY ARE NON-AMERICAN. PUT AMERICANS TO WORK FOR AMERICAN COMPANIES.

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I can't get a hold of the store directly. I have never had the issue with another company. Does anyone know a direct line to the store

Theresa Covey | Aug 14, 2022
Xxsavagesoldierx | Aug 15, 2022

They dont have one, its all customer support, every store has the same customer phone number, ive called hundreds of times and none of them were ever the store

Why am i not able to contact store directly?

Arieanna Cortes | Aug 14, 2022
Tagai Allen | Aug 15, 2022

I had to make an online reservation for appointment...go in their website and click "Book Appointment". They're very flexible with time options. Have a good day 😊

Cl-17 error code. Did all the suggestions, still no access to On Demand. Any ideas?

Ruth Kain | Aug 13, 2022
ebony newton | Aug 14, 2022

Best bet is to wait for a technician to come out to set up the service

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Do you have tablets yet ?

Freda Donat | Aug 13, 2022
skip tracer | Aug 14, 2022

They have tablets.

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I have a problem with my billing. Can I get help at the store? Do I need to make an appt? so tired of chats that don't help at all.

Bob Hoyt | Aug 13, 2022
Annette Elledge | Aug 14, 2022

It's best to go to the store and no you don't need an appointment

HOw do i know when it is time to update my Gateway?

Ordie Butterfield | Aug 13, 2022
Adam Smith | Aug 14, 2022

Updating should be done automatically. If you're concerned, you can call and have them do it manually. If you question was about "upgrading", you can take your gateway to the store. Say it's no working and they'll give you a new one. You can also inquire about better versions.

Walk in are ok ? Or I need set up en appointment?

Cristina Gonzalez | Aug 14, 2022
Teresa Tradewell | Aug 15, 2022

You can walk in. However, because of the pandemic, they'll greet you at door and you speak to person at door. There are lines so be early.

Where can i replace my remote control

A Google User | Aug 13, 2022
Stasi Bowen | Aug 14, 2022

At this location, free of charge

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Why doesn't my remote work properly...the on/off and volume buttons are the only ones that work????

Mary Nelson | Aug 13, 2022
Boris Tuong | Aug 14, 2022

Possibly defective, or if old its broken. Call the store, make an appt and drop in to get a replacement

do you sell the xfi pods at this store

gjrrtr | Aug 13, 2022
Seth Dever | Aug 14, 2022

Yes they do. In addition they are all very knowledgeable. And you hardly have to wait if it all. It's a wonderful place to do business.

What is the direct phone number to this location?

Joe Welder | Aug 13, 2022
Rosalene Mullins | Aug 14, 2022

Haven't seen one

Xfinity is horrible there internet is very slow its expensive when you call some one they show up late if your looking for device you should get direct tv or century link or dish. Xfinity is horibble .

jason adams | Aug 13, 2022
Rosalene Mullins | Aug 14, 2022

It was a bit of a wait when we were there, however, once it was our turn they were great.

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How do I have my cell phone pick up landline

Sylvester Neal | Aug 13, 2022
Da- Digger | Aug 14, 2022

That's a feature on landline. Call forwarding.

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