Ashley

Cindy zimmerman

Worst customer service we have ever had. Too bad zero stars is not an option. We were greeted, then sent upstairs to look for a specific recliner. There was no one up there but us. We finally found the chair. We went down to talk to a sales person. All 4-5 of them were too busy talking to each other to help us. Went to the front desk and waited 1-2 minutes for the 2 employees to stop talking to each other. I asked a question about deliver, got a very snotty answer. We turned around and left. Order the chair from Ashley in Olympia on the phone in less than 10 minutes. Our sales person Lars (I think) was great . Very friendly and happy to help.

Addie Hart

After having a delivery issue for our couch (didn't fit in the door) my roommate and I went back to the store in search of a couch that could be delivered within the same price range of the original purchase. Adondrea was WONDERFUL and took us around the entire store giving us honest recommendations. She found us a couch, a coffee table and two matching end tables for $200 less than we originally spent!!! The couch was delivered today and we love it! Thank you SO MUCH ADONDREA for being so real, hilarious, bubbly and making a frustrating situation a breeze. We appreciate you!

Larry Valdez

Went in to Ashley Furniture in Tacoma WA to look at new recliners. I was greeted by Lacey who was very friendly. I told Lacey what I was looking for and she immediately gave me a tour of all the applicable recliners. Lacey was EXTREMELY versed in all products, extended warranty plans and her communication skills were EXCELLENT. I ended up purchasing 2 recliners with additional discounts and 5 year warranty plans on each recliner. A really enjoyable experience. If you are looking for upgrading furniture in your home and in the Tacoma WA area, ask for Lacey!

Virgil Tucker

This is the worst consumer experience I’ve ever had on my entire 40 years living! I order $4,000 worth of items from the Ashley’s store in Tacoma WA May 2021 and I’ve yet to receive all of my items! My order was inputted I’m the system incorrectly! I’ve spoke to several store representatives and every time I’m told I’ll be given a call back from the manager to correct this issue! No one has ever called! I’ve went into the store and spoke to representatives who stated they’re placed an case into the system given me a case number to find out later they inputted my contact information incorrectly to where I wasn’t even getting emails or calls about my case! After speaking to the so called corporate office they expressed to me that the store has to accommodate me due to the fact it’s an incorrect order input issue! My issues are I ordered an L shape desk with 2 parts the representative only put one part on my order to where I have half of a desk that can not even stand up without the other half seating in my garage for over 5 months! I ordered a tv stand with a fireplace. I was told the fireplace was never inputed into the order to where I have a tv stand with no fireplace!