Washington State Office of the Insurance Commissioner

Category: State government office in Tumwater, Washington

Address: 5000 Capitol Blvd SE, Tumwater, WA 98501, USA

Phone: +18005626900

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Cassandra Hennings

Jun 3, 2022

No help provided with my query. I had it explained to me that the insurance company I was paying was the one representing my mother's case (thanks for the obvious) and basically no help was given, no useful information. The short reply I received was riddled with typos, misspelling the name of the insurance company among other things, and I never received a response to my reply asking for more information. I was encouraged by family to reach out to the insurance commissioner but it was a complete waste of my time and energy.

Bob Davee

Dec 24, 2021

Six free EV charging stations! In the parking lot of the insurance commissioner’s office. From Sema connect

Matt Zdroik

Nov 18, 2021

There are many things that go into opening up a State Farm office in a new state. When I called the person I spoke with was Amanda and she was super, super helpful! Thank you so much!

Kawika67 Smurf

Oct 25, 2021

It is clear that the commissioner doesn't want to hear from we the people. VOTE HIM OUT! The ban on credit score evaluation is discrimination against those of us who have worked hard to maintain our credit. Seniors don't have extra money to pay for others, no matter what their situation is, and we the people don't want to. You are of no value as leaders or people or Americans. I hope all dumocrats are voted out of office in our state!🧙‍♂️🧙‍♂️

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Questions & Answers

how can I make a complaint against my insurance co. and get someone from your office to talk to about our problem with them

judy warwick | Aug 13, 2022
Casey Brace | Aug 14, 2022

I have the same problem and thought I would get some help on how to proceed with a dispute here.

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How can I get assistance to get Regence Blue Shield to pay for Alcohol/Drug rehabilitation without them calling it "Experimental" rather than treatment for cure. We pay for our insurance and for them to be able to dictate my loved ones lives sad.

Cindy Stock | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Hello Cindy. Please call our Consumer Hotline at 1-800-562-6900 for assistance. Thank you.

Is the Web insurance company named Lemonade valid in WA State for renters' insurance?

marlene jensen | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

You can look up insurance companies licensed to do business in Washington here: https://fortress.wa.gov/oic/consumertoolkit/search.aspx?searchtype=aac Lemonade is registered in Washington state and is authorized to issue property insurance, which includes renter insurance: https://fortress.wa.gov/oic/consumertoolkit/Company/CompanyProfile.aspx?WAOIC=zQM%252BjQ5TJX1O8hfqSEM3YA%253D%253D

My insurance is paid a month ahead. How can insurance cut off my coverage at the end of this month and reimburse me for the month ahead that is paid? Why am I not covered for that month instead? I gave an entire month notice to my employer.

A Google User | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please contact our consumer advocates for help with your question. You can call 1-800-562-6900 or find us online: https://www.insurance.wa.gov/get-help-insurance-problem-or-question

What is the best number to call to discuss medical insurance denial of care/procedure that my doctor believe is standard of care for my problem.

William Henderson | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please contact us at 1-800-562-6900 or find us online at www.insurance.wa.gov

License # 1069617 I need to be unaccepted from various insurance carriers in your state, I am now employed at a "captured" company. can you provide an email for me?

Sheryl Nygard | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please contact our Producer Licensing and Oversight team: https://www.insurance.wa.gov/contact-producer-licensing-and-oversight

If I am hit by another vehicle and my vehicle is totaled, injured but not seriously, is the insurance company of the person that hit me responsible for my transportation needs (vehicle rentals).

James Dorris | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please reach out to our insurance experts for help with your question: http://bit.ly/OIChelps You can also find information about total loss here: https://www.insurance.wa.gov/what-happens-after-your-car-gets-totaled

Where can I get support to deal with HealthCare Plan Finder. They said they sent a request for paperwork in March 2020 and since they didnt receive it, they say I owe over $8,000. in retro payments but I was not notified until the January 2021.

Oly Sly | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

If you are referring to Washington state's Exchange, you can try this link: https://www.wahealthplanfinder.org/_content/customer-support.html If that isn't right, contact one of our insurance experts, they can point you in the right direction: http://bit.ly/OIChelps

Why is/are the Chubb Group not allowed?

Russ Dodson | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please contact our consumer advocates answers to insurance questions: http://bit.ly/OIChelps

what is a Individual flexible premium adjustable fixed and indexed-linked universal life insurance policy, non-participating? sold by nationwide called a : nationwide indexed universal life accumulator II. and does the agent need an investment lic?

Dan Baker | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please contact our Producer Licensing team to get an answer to your question: https://www.insurance.wa.gov/producers

can you cancell travel insurance 2 days after you buy it and 30 days before your trip?

Katheryn Morton | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please contact our consumer advocates, who can help you with this question: http://bit.ly/OIChelps

Does washington state have an insurance re that makes all term life insurance automatically convert to permanant life insurance? Explain? What fies that mean?

Keith Kepler | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please contact our consumer advocates to get some information about life insurance: http://bit.ly/OIChelps

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How long can a company take to return money that needs to be refunded after policy cancellation

Don Campbell | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Our insurance experts can answer your question, here is where you can reach us: http://bit.ly/OIChelps

Which Line of authority in WA insurance license include health?

Beatrice Morin | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Here's where you can find information for insurance producers and how to contact us with questions: insurance.wa.gov/producers

Guidelines for MVA caused by someone else? Med bills over $9,600. Ins of person that hit says pain & inconv to me is $7000. Heard that typical settlements are 2-3 times the med. No lawyer. Nerve damage stilI & prob will continue. Happened 1/24/19.

Lorinda McMurry | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please contact our consumer advocates at 1-800-562-6900 or reach them online: https://www.insurance.wa.gov/get-help-insurance-problem-or-question. They are available Monday - Friday 8 a.m. to 5 p.m. to help people in Washington with their insurance questions.

My mortgage was purchased by a servicing company and this company is demanding that I buy flood insurance on land the sits 100 feet below where my structures were built. Can you help with this issue?

Steve Santose | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Steve, please contact us online: https://www.insurance.wa.gov/get-help-insurance-problem-or-question or call 1-800-562-6900.

Can a licensed insurance broker work for multiple agencies?

Jeffrey Shrock | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Jeffrey, an insurance producer can work for multiple agencies as long as they are affiliated with every agency. You can find more information for insurance producers here: https://www.insurance.wa.gov/producers You can find a licensed producer or check their licensing status here: https://fortress.wa.gov/oic/consumertoolkit/Search.aspx

How is it that immediately after (<15 minutes) looking at WA Healthplanfinder, I start getting an enormous volume of calls from brokers - all day, every day for over a month? I get many repeat calls from the same number and can't get off their list

Alan Lovas | Aug 13, 2022
Lisa Borchert | Aug 14, 2022

That is a great question for the Healthcare Authority as they oversee the healthcare benefit exchange.

How does the new noncompete law affect insurance in Washington state

Shellie Renteria | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Thanks for your inquiry, Shellie. Please contact one of our consumer advocates at 1-800-562-6900 or online at http://bit.ly/OIChelps.

So my insurance wont cover my er bill because its preventative care only? Why in the hell am I paying for insurance then? Preventing myself from dying due to this vape scare is preventative! I need help. And my own insurance wont do just that!

David Peterson | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Please contact our consumer advocates to get answers to your questions: 1-800-562-6900 or http://bit.ly/OIChelps. You can also file a complaint here: http://bit.ly/OICcomplain.

We had an auto damage appraiser with SAFECO tell our customer that our shop was too expensive and that he should take his vehicle elsewhere for repair. Would that be considered steering and if so, can I file a complaint against SAFECO?

S. Melissa Mack | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

We can assist policyholders with questions and complaints at www.insurance.wa.gov or 1-800-562-6900.

Tired of wasting my has for prescriptions that insurance don't want to pay for. What is the insurance for anyways. If a Dr. Prescribes something we shouldn't have to fight for it. Any suggestions please

Jeramy Sorensen | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Jeremy, please contact our Consumer Advocates at 1-800-562-6900 or online at http://bit.ly/OIChelps

When posting dental ins pymts, if the patient is double covered and the office is in-network with both ins companies, do we accept the primary allowed amount only or do we have to accept the lowest allowed amount whether it's prime or secondary?

shawn woodard | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Our Consumer Advocacy team can answer your question. Please contact them at 1-800-562-6900 or at http://bit.ly/OIChelps

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Does the new liability insurance law for motorcycles include off road vehicles/bikes?

Karen Doolittle | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Here's where you can find information about the insurance requirements: https://www.insurance.wa.gov/washington-states-mandatory-automotorcycle-insurance-law If you have questions about the law specifically, please contact WA Dept. of Licensing: www.dol.wa.gov

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How long do insurance companies generally pay, after a stroke. Have gone trough 2 appeal, and both appeals were denied. What are the next steps that can be taken?

M J | Aug 13, 2022
Wa Oic | Aug 14, 2022

Marie, please contact our consumer advocates for help with filing an appeal and your rights: http://bit.ly/OIChelps You can also find information about health insurance appeals: http://bit.ly/OICAppeal

How long does it take to get a complaint filed and problem fixed?

Rick Schlenker | Aug 13, 2022
Lisa Borchert | Aug 14, 2022

A few weeks to a few months depending on the complexity of the issue. Once the complaint is sent to the company they have to respond within 15 business days. Sometimes there are follow ups required.

Who controls the gap insurance and how can I get them to pay faster

Darlene Scott | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Hello Darlene. Please call our Consumer Hotline at 800-562-6900. They will be able to answer all of your gap insurance questions. Thanks!

What is the time frame for a medical facility to get your bill out to you! I recieved a bill for A procedure I had back in May 2017,that's 22 months ago. I was told anything over 18 months, you don't have to pay. Still true? t

Robin Bergs | Aug 13, 2022
Chad H | Aug 14, 2022

Call the OIC insurance consumer hotline at 1-800-562-6900 and they should be able to answer your question.

How do I report insurance fraud? Local law enforcement is telling me it's civil. I thought that was illegal?

Eric tyler | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

If you suspect a private party is committing insurance fraud in the state of Washington, you can report it directly to us using this form on our website: https://www.insurance.wa.gov/report-insurance-fraud-washington-state If you have a complaint against an insurance company, agent, agency or other insurance licensee you can file it here: https://www.insurance.wa.gov/file-complaint-or-check-your-complaint-status When we receive your complaint or report, we will take action on it. I hope this helps.

What happens when a Insurance Company refuses to pay a Diminished Value Claim. I'm in the process of suing the Driver for this claim. Does her Insurance Company pay after i get a Judgement?

Rexjunett | Aug 13, 2022
Washington State Office of the Insurance Commissioner (Owner) | Aug 14, 2022

Hello Rexjunett. For insurance advice, it's best to call our Insurance Consumer Hotline. They will either be able to answer your question directly or put you in touch with an insurance analyst that has a answer. Good luck!

I was notefied by my insurance co, Progressive, that if I didn't supply my education level, they won't renew my policy. For no other reason than, "...our policy". I can't see a reason for this information. Is this grounds for a complaint.

Joe and Cyndi Warren-LaCasella | Aug 13, 2022
Sean P. | Aug 14, 2022

Best thing to do is e-mail OIC. They will help you determine the best course of action.

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