Snohomish County PUD - Snohomish Office

Jonathan Pass

So glad to have a public electric company that keeps rates low and has great service.

Nick Zylstra

they hold everyone by the short hairs and they know it. they only base every other bill off of actual use, second bill is based entirely off of their estimate (in other words they bill you for whatever they feel like in the odd months), and make it incredibly difficult to pay the bill. the "convenient" online options require me to change my login information each time I log in which is not a short process, and I have been told by pud employees they won't take payments. the entire system is made to rack up a bill because "what are you gonna do about it". I cannot wait to leave this county if nothing else to avoid doing business of any kind with pud

Sam Cho

A one star review does not reflect the frustration the PUD, as a whole, left us every time we had to cooperate with them. PUD is full of negligent and incompetent workers who fail to leave notes of previous encounters that only opens more doors to future problems. We were paying a bill that should not have been under our name, we have tried to work with them to square away the situation last month. However, we were once again forced to pay bills that was supposedly fixed the last time we encountered them. We confronted them with our new situation, but due to no 'notes' they make after every encounter with dealing with their customers needs, we were left to involuntarily pay the bill once more. This time, we made sure the customer helper has left notes of our situation and ,hopefully, we never have to pay for the incorrect bills ever again. It is obvious that PUD is full of negligent, incompetent and lazy workers who does not care for the community or the prosperity of small businesses. In short; PUD is nothing but a corrupted organization, that does not care at all.