FAO Schwarz

Category: Toy store in New York

Address: 30 Rockefeller Plaza, New York, NY 10111, USA

Phone: +18003268638

Opening hours

Sunday: 10AM–8PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Ashley Martin

Oct 10, 2022

Disappointing and not the NYC toy store experience you would expect. The staff is set up with small microphones to demo toys with fast talking and flashy sales pitches. My daughter was fascinated by the Marvin’s magic drawing board. She bought it with her birthday money. It was complete junk, unusable. See photo for how poorly it works. I expected high quality toys, I guess FAO has changed their business model. This was the last stop on of weekend getaway and by far the WORST activity of the trip.

Codinn93

Oct 9, 2022

Definitely a kids wonderland.

Ankita Sunilkumar

Oct 9, 2022

The inner child in me goes crazy at this place. They are filled and overflowing with toys. You can find Barbies, trucks, cars, action figures, stuffed animals, wooden toys, baby dolls, huge stuff toys, magic tricks, car games, regular games, Funko pops, candies, you name it!!!! Employees are great too. They are super friendly and so good at getting attention and demonstrating whatever they are selling. I didn't know where to look and I am sure all the kids were as enchanted as I was. This place is another world during Christmas. They also demonstrate how the toys are filled with cotton. You can also personalize some plushies by getting names embroidered on them. You can buy special Barbies and get to select 3 custom dresses and accessories. I am a fan of their magic tricks. Card tricks, coin tricks, everything!! I wanted to learn how to do those but decided against it as watching it is the most mesmerizing part. Learning the trade secret will only pull the curtains to show behind the scenes of the wizard of oz. Fun times!

Moi

Oct 9, 2022

Nice store, a little loaded the sellers are seen excessively overacted.

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Questions & Answers

Do you still sell the piano one can walk on?

Joyce Burrell | Nov 8, 2019
FAO Schwarz | Nov 8, 2019

Yes we do!

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Is it open now?

Juergen S | Nov 8, 2019
sandra crews | Nov 8, 2019

Is store opened Thanksgiving day

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Is FAO Schwartz open on Thanksgiving Day this year?

Jim O | Nov 7, 2020
Leonel Barragán | Nov 7, 2020

Open until 8:00 PM Hours might differ Thanksgiving might affect these hours Thursday (Thanksgiving) 10AM–8PM Friday (Black Friday) 10AM–9PM

does your store in NYC carry Pokeman costumes or toys

Susanne Rostock | Nov 8, 2019
Eric San José | Nov 8, 2019

Most likely.

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Do they have games?

Dante Medori (Dantelevator) | Nov 8, 2019
Chad Rey | Nov 8, 2019

Yes they do

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Is there an elevator to the 2nd floor?

Dante Medori (Dantelevator) | Nov 8, 2019
Lenny Tassler | Nov 8, 2019

Yes there is

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Do they have a large Barbie selection as before?

Leonard Davis | Nov 8, 2019
Reggie Rodriguez | Nov 8, 2019

The FAO Schwarz in Manhattan carries Barbie dolls, however the Barbie doll section or so called Barbie aisle is the size of a freight elevator.

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Can you go into FAO Schwartz in New York City without being vaccinated?

Brenda Kovacs | Nov 7, 2021
Angie D | Nov 7, 2021

They were not asking for proof of vaccination the first week of October.

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Is there an Online shopping option?

Judy DeBella Thomas | Nov 7, 2021
Nat Cruz | Nov 7, 2021

Yes

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Do you have a shop in LA?

Khalid Tucson | Nov 7, 2020
Dante Medori (Dantelevator) | Nov 7, 2020

No, but there's one in London.

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Do they have dart guns?

Dante Medori (Dantelevator) | Nov 8, 2019
Randy Sabio | Nov 8, 2019

Floating target game is all seen with any type toy gun

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do you have lol dolls?

Norma Rigal | Oct 8, 2022
Romualdo Arpyfylo | Oct 8, 2022

Only 2

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My discovery neon led glow board for my granddaughter will no longer light up. What should I do please.

Jilly McTearney | Oct 8, 2022
Cindy Fleming (Cindy Fleming) | Oct 8, 2022

Take it back

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Is the store open again?

Joshua Becker | Apr 11, 2022
Patricia Rosmarin | May 11, 2022

Yes but at Rockefeller Center

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Do you still carry weany the PO ⏰

Lena Bent | Dec 12, 2021
Yvonne Gyapong | Dec 12, 2021

What is PO?

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Do you have any policies about a person hired to wait in the shopping line?

Christine Gustafson | Dec 12, 2021
Dave Miller | Dec 12, 2021

I don't see that. This place is very famous and does not need to do anything like that. There are plenty of genuine customers.

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Do you still sell the makeup vanity

Ursula Ratajczak | Nov 7, 2020
Chifaa Dorhmi | Nov 7, 2020

Yes.

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Do they sell gift cards

Akaluzia Amanugi | Nov 7, 2020
Raymond Croteau | Nov 7, 2020

I would say they do, their return policy talks about gift cards and to treat them as cash.

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is the store open on this Thanksgiving?

Adriano Bacha | Nov 7, 2020
Grely Taguines | Nov 7, 2020

Yes. 6 to 6

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Are you open on Thanksgiving Day

Tommy Brantley | Nov 7, 2020
Leonel Barragán | Nov 7, 2020

Open until 8:00 PM Hours might differ Thanksgiving might affect these hours Thursday (Thanksgiving) 10AM–8PM Friday (Black Friday) 10AM–9PM

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Do u still sell the rocking horses

Aglays Albadawi | Nov 7, 2020
Leonel Barragán | Nov 7, 2020

I was at the store 2 weeks ago and I saw the wood rocking horses somewhere! https://faoschwarz.com/products/plush-rocking-horse?_pos=1&_sid=5c33b44e7&_ss=r

Where are the toy trains/vehicles?

Dante Medori (Dantelevator) | Nov 8, 2019
nias world | Nov 8, 2019

There you trains and cars there when I went

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Do they have Trains?

Dante Medori (Dantelevator) | Nov 8, 2019
Errol Eats Everything | Nov 8, 2019

Yes

Where are the restrooms?

Dante Medori (Dantelevator) | Nov 8, 2019
Tom W | Nov 8, 2019

First floor, halfway back, on the right.

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Is there parking?

Mordechai Leifer | Nov 8, 2019
Luis Ferreira | Nov 8, 2019

You can park in the street but its very hard to find a spot

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Where is the elevator?

Dante Medori (Dantelevator) | Nov 8, 2019
Randy Sabio | Nov 8, 2019

You've got the right answers, ENJOY!

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What kind of Elevator do they have? Otis?

Dante Medori (Dantelevator) | Nov 8, 2019
Stephen Pokoj | Nov 8, 2019

Unsure

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What is the nearest subway station?

Dante Medori (Dantelevator) | Nov 8, 2019
Jane Vigliotti | Nov 8, 2019

There's one right underneath Rockerfeller center.

Is there an elevator? What kind is it?

Dante Medori (Dantelevator) | Nov 8, 2019
Eduardo Fresno Martorell | Nov 8, 2019

Yes

What is the nearest Transit station?

Dante Medori (Dantelevator) | Nov 8, 2019
Katrina Newby | Nov 8, 2019

The nearest metro station is 47-50 Streets Rockefeller Center

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Is there a public restroom?

Dante Medori (Dantelevator) | Nov 8, 2019
David B Gicewicz | Nov 8, 2019

Yes

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What's the cross streets..30 Rockefeller what street?

Janeth Delgado | Nov 8, 2019
Andrea Schoeny | Nov 8, 2019

49th St and Rockefeller Plaza

What time are you open today?

Teresa Borges | Nov 8, 2019
Nini Kaur | Nov 8, 2019

11am to 7pm per facebook page

I'm looking for tank with remote control. Is there any in the store?

Amalia Segal | Oct 8, 2022
Lorraine Booth | Oct 8, 2022

They do have some amazing remote control items not sure about a tank maybe give them a call before you visit I've looked on the website and they have Battle Tracks remote control Tank Wars which has 2 tanks in the set hope this helps

Is FAO schwarz open on the 1st Jan

Anthony Martin | Sep 8, 2022
Gio | Sep 8, 2022

Good question. I want to say yes. However I would check the website before you go.

Open Labor Day?

Ava Perez | Sep 8, 2022
Gobind Singh | Sep 8, 2022

Yes it's Open and they have Labor Day sale also

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Do they have any hello kitty / Sanrio things?

Accounting Practice NB | Sep 8, 2022
Jason Wierschke | Sep 8, 2022

No hello kitty shtuff

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Do you have a web Page where we can buy?

Cathy Simonoff | May 11, 2022
JAntonio NS | May 11, 2022

Yes, but i encourage you to visit the store

Is the store open?

Joshua Becker | Apr 11, 2022
JAntonio NS | Apr 11, 2022

Yes!

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Do you have the 4D Puzzle Gotham City?

Tereza Vasconcelos | Apr 11, 2022
jo white | Apr 11, 2022

Yes in abundance

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Do you still carry Hot Wheels cars?

Mr. Eevee | Apr 11, 2022
Dante Medori | Apr 11, 2022

I believe so. Haven't been there in awhile.

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Do you sell the Cody doll from Cocomelon?

Adrienne Rowntree | Mar 12, 2022
Ivan Mendoza | Mar 12, 2022

Yes they do

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Do they sell interesting board games?

Florencia Lorenzo | Mar 12, 2022
Lucía Quintana Rodríguez | Mar 12, 2022

Yeah and they even do live game demos

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Do they have toy trains in stock?

Dante Medori | Mar 12, 2022
Sara Krause-Lloyd | Mar 12, 2022

They did a few weeks ago, and a lot of them. They had a section of them, so they should.

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Are you open on 4th July 2022 please?

Deborah Jarman | Feb 10, 2022
Chris Bono | Feb 10, 2022

I'm certain they do

Are you guys open today? It says your customer service desk is currently closed.

BrookieJoy1 | Feb 10, 2022
Dante Medori | Feb 10, 2022

Yes. I don't know why it says their customer service desk is closed.

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Do they still use plastic bags when people buy stuff from your Store

Strohtime is incredible Danielle S | Feb 10, 2022
Michael Hill | Feb 10, 2022

Same as Erin.

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are u guys still open

Lisa C | Jan 11, 2022
Lita Goldsboro | Jan 11, 2022

Call for store hours or access their website.

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dO YOU MATCH PRICES

Daru Morrell | Jan 11, 2022
Walter F. Rodriguez | Jan 11, 2022

No.

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Do you have the Deluxe Bix Magic Kit. If so can I put one on hold to be picked up tonight befor closing.

wilbert ingram | Jan 11, 2022
Gamal Lyons | Jan 11, 2022

Check directly with Store

Does your store carry the batman cave imagine x D.C.

Malaysia Shaw | Jan 11, 2022
Johan Larrota (Jofis!) | Jan 11, 2022

No, i dont see a batman

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Do you have a live Santa?

Raine Pagano | Jan 11, 2022
j co | Jan 11, 2022

No that's macys

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Do you still host private events?

Leandeline Tejada | Dec 12, 2021
Pamela Williams | Dec 12, 2021

I wouild contact them directly - we're just customers.

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Can we visit santa at FAO?

Ashley Chorny | Dec 12, 2021
Tamii Castillo | Dec 12, 2021

I don't think there is an in store Santa

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Do they have toy trains?

Dante Medori | Nov 7, 2021
Jason Castleberry | Dec 12, 2021

Yes

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Are pets allowed in the store?

Isabella Pérez | Nov 7, 2021
Pedro Gelabert | Nov 7, 2021

No. Keep your pets at home!

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Do you have a catalog?

Michelle Owen | Nov 7, 2021
Dakota Flores | Nov 7, 2021

This was our first time in NYC, a friend told us of this place so I am not sure

do you have RC cars?

Ido Sloma | Nov 7, 2021
Wendy Do | Nov 7, 2021

They do but I think the sizes of the cars vary.

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Is the Elmo Monster Factory still available in store?

Brian James Fichtner | Nov 7, 2021
erica goodrich | Nov 7, 2021

No I didn't see it

Is there a main number to the store ? Are they open already ?

Jessica DeCicco | Nov 7, 2021
Homero Luna | Nov 7, 2021

they are open already, yes.

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When did FAO Schwarz reopen

Dionysus Morrison | Nov 7, 2021
baldeep singh | Nov 7, 2021

M sorry I don't know my mistak

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What are the Covid safety practices like here?

Anonymous | Nov 7, 2022
Lillian Medina | Nov 7, 2021

Social distance and wearing mask.

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What street is FAO Schwartz located

Cliff Ruffins | Nov 7, 2021
Justin Prunell | Nov 7, 2021

It's in rockefeller center by nbc studios

What are the current hours due to the pandemic?

Nagena Hibbler | Nov 7, 2021
The NYGalavant (TheNYG) | Nov 7, 2021

They close at 7 pm currently

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Do you still sell a canvas playhouse that had a French theme

Jeanette Irgang | Nov 7, 2021
Waqar “Vick” Anjum | Nov 7, 2021

No!

Do you sell Brio in the NYC store

Daniel Mintz | Nov 7, 2021
Waqar “Vick” Anjum | Nov 7, 2021

Yes i was there last week and i saw a few brio products.

Hi were n y are you located and do you sell transformers

Robert Pramas | Nov 7, 2021
Gia Perez | Nov 7, 2021

Hi Robert P. YES!!! they do sell Transformers!! A nice selection as a matter of fact!!! They are right across the street from the ice skating rink at Rockefeller.. and if you make a left you will also find the Nintendo Store!! Happy Shopping!!

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Do you sell playing cards rotating holder

Marilyn Wolff | Nov 7, 2021
Matthew Jagarnath | Nov 7, 2021

They might

Do you have a toy medical set?

kimberla desane | Nov 7, 2021
Fisayo Ojelabi | Nov 7, 2021

Yes Kimberla..you will find toy medical.sets there

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Is it open to to explore during COVID?

rodrick1123 | Nov 7, 2021
Maggie Moore | Nov 7, 2021

Yes

how long has it been here?

Callie Quinn | Nov 7, 2020
Maggie Moore | Nov 7, 2020

About a year and a half I think

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Are you open on this Friday, for us to walk in with my daughter ?

Jatin Shah | Nov 7, 2020
Michelle Clune | Nov 7, 2020

They are open

Do you still have a rocking horse?

Rita Larney | Nov 7, 2020
Joseph Saccone | Nov 7, 2020

They still have the Big piano

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Is the store doing the show with the reindeer now?

Gina Marroquín | Nov 7, 2020
IG: Tony_Mizell | Nov 7, 2020

Not that I saw when I was there

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Do you have small racoon teddies?

Zulma Sanabria | Nov 7, 2020
Carlos Suarez | Nov 7, 2020

They should, if not you can ask anyone about getting one either in store or order the critter online.

Do the employees dance on the piano

Dante Medori | Nov 7, 2020
Mark Guzzo | Nov 7, 2020

They use to when I was a kid but that was 20 years ago I am not sure when I was there employee's were playing with toys and items in the store as well as doing presentations for customers but I am sure they will do it for you upon request

Does Schwarz ship/post Internationally?

CATaholic | Nov 7, 2020
Michelle Aitken | Nov 7, 2020

I think no as it's just a small shop but if you message them direct they can let you know for sure

Do you still sell the Night before Christmas book in the store now?

Mary Mckinnon | Nov 7, 2020
Miss Adina's Class Story Time and Crafts | Nov 7, 2020

I did not see it when I was there a few days ago.

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Am I able to get big lollypop in the store?

mariya fridman | Nov 7, 2020
Mirjam Spremberg | Nov 7, 2020

Yes

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Good evening I am in scotland UK and im trying to source the Jetix monster truck for an autistic boy. Do you stock this truck or can you point me in the right direction to a store that does.Thank You

Irene Hutton | Nov 7, 2020
Liana Fontan | Nov 7, 2020

I don't know. You can check with their website

Is there a restaurant in the store?

Elaine Bedell | Nov 7, 2020
Lawrence Bobrow | Nov 7, 2020

No but every type of food nearby

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do you sell trains

Paul Cohen | Nov 7, 2020
Larry CJ | Nov 7, 2020

They do not sell Lionel train sets. They do sell basic toy sets for small children.

Will they bring back the Muppet Whatnot workshop again?

InformationEM2020 G | Nov 7, 2020
Matteo Metropolis | Nov 7, 2020

I can't know

Is there a direct number to this store besides the customer care number?

Niqole Vargas | Nov 7, 2020
Matteo Metropolis | Nov 7, 2020

I do no :)

Do you carry a plush king cavalier dog

Flo Fagan | Nov 7, 2020
Keith Castellano | Nov 7, 2020

This is Google guide not the store u have to contact FAO Schwartz directly

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do you carry barbie dolls and products for a Barbie

A Google User | Nov 7, 2020
Sammi Thats Me | Nov 7, 2020

They have their own section on the third floor dedicated to the iconic toy. They have Barbie and friends from all periods, and even have specialty dolls like Frida Khalo and Sally Ride. The holiday Barbie can also be picked up here. There is even a counter where you can pick a Barbie that resembles you and you can design your own custom doll. It was packed on the weekend, but a BIG hit with the kids, and very fun to see them having fun customizing their own doll. Everything you need for the Barbie lover can be found upstairs on the 3rd floor. Come with plenty of cash! You'll want to stock up on Barbie, her accessories, and all kinds of merch!

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Do u have angry birds transformer?

Rokeeyah K. Kempech | Nov 7, 2020
Franca Pisano | Nov 7, 2020

Yes

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Are there escalators?

Dante Medori (Dantelevator) | Nov 8, 2019
sinan erel | Nov 8, 2019

Yes as far as I remember.

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Do they still use plastic bags when people buy stuff from your shop

Strohtime is incredible Danielle S | Nov 8, 2019
S | Nov 8, 2019

When I was at FAO Schartz, I got a paper bag with a handle for the stuff I bought. i used it for my dry cleaning! I don't think I ever saw a plastic bag there. Even in the original it was always paper

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I bought a toy while in NYC yesterday. Arrived home today and it broke the first time my son used it. I live in Utah, can't get back to the store. Can I mail it back for an exchange? Thanks.

Kade Longhurst | Nov 8, 2019
Nrupesh NYC | Nov 8, 2019

Call them and they have a warranty policy in addition to excellent seevice.

Hi I was just in the store in NYC and I think I lost my daughters shoe. How do I find out if it’s there? The 1800 number is not available to take calls.

Kristin McEwen | Nov 8, 2019
S | Nov 8, 2019

The CS phone center closed at 1pm. I would try to call again on again on Monday. I imagine they'll just tell you to come in and check the lost and found.

Do you have medium Lol dolls?

Beatriz Passerini | Nov 8, 2019
New Yorker 87 | Nov 8, 2019

Yes, they have dolls lol.

Does this store have escalators?

Dante Medori (Dantelevator) | Nov 8, 2019
Frank Roth | Nov 8, 2019

Yes there is also a second floor but I guess there is also some elevator.

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When can I order the Mattel Rosa Barks Barbie Doll?

S Battis | Nov 8, 2019
sinan erel | Nov 8, 2019

Their website doesn't tell anything about it.

How much does that piano cost?

Deborah Niles | Nov 8, 2019
Douglas Farina | Nov 8, 2019

It's for Free, just to play!

Do you have miniature dresser for dinning room

Maria Winkelmann | Nov 8, 2019
백기홍 | Nov 8, 2019

Yes, it has 2 story building. I remember that there are some kinds of miniature dresser on the second floor.

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Does it still have the piano from the movie big?

Sean Wilkinson | Nov 8, 2019
diego guerrero | Nov 8, 2019

Yes

Is this store open

Jeff Cunningham | Nov 8, 2019
sinan erel | Nov 8, 2019

Yes

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When did it open

Starr Kusznir | Nov 8, 2019
Vance Joseph | Nov 8, 2019

^^ that is correct

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Are there any LOL dolls?

Grazia Traverso | Nov 8, 2019
claudia vago | Nov 8, 2019

There are many types of dolls, Barbies all

is it open on sunday

shira feuer | Nov 8, 2019
Christopher Sawney | Nov 8, 2019

Yes

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Whats the store wifi password

Magda Luna | Nov 8, 2019
Roca Koo | Nov 8, 2019

worldoftoys

Do they sell lol doll surprise toys?

Ericka Lewis | Nov 8, 2019
Rock NRoll | Nov 8, 2019

schwarz has everthing

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Do you sell sequin backpacks In the ny store

Chris Fields | Nov 8, 2019
Brice Bryant | Nov 8, 2019

Didn't see any last week

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Do they allow dogs?

Jonathan Layme | Nov 8, 2019
Uncle Buck | Nov 8, 2019

Probably service dogs but I doubt they would allow other dogs. Why would you want to bring a dog to FAO Schwarz? Also: it is very crowded this time of year.

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does it still have the walk on piano

Joanne Donato | Nov 8, 2019
Jennifer Burt | Nov 8, 2019

Yes! And the new one reflects on the ceiling.

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How many floors are in the store?

Erica McManus | Nov 8, 2019
Catzz | Nov 8, 2019

3 levels, nothing like the old store. Disappointed.

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is it open Christmas day?

Mary Schwartz | Nov 8, 2019
Catzz | Nov 8, 2019

No

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where can I purchase a gift card on line? thanx

Carol Brown | Nov 8, 2019
Robert Smith | Nov 8, 2019

https://www.giftly.com/gift-card/fao-schwarz-new-york-6

do you do internship

Geraldine Roche | Nov 8, 2019
Nikkinizz | Nov 8, 2019

You mean do they?

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Do you have any talking/animated Winnie the Pooh Bears.

Marianne Barone | Nov 8, 2019
Elizabeth Davis | Nov 8, 2019

I didn't see Winnie the Pooh at all. There were stuffed bears but I don't remember seeing much Disney at all.

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I'm looking for an actual stage for a families kids for christmas. They are 6 and 4. Where can I get one? Was wondering if your store sold any.

Lisa Moretti | Nov 8, 2019
FAO Schwarz | Nov 8, 2019

Hi there! We have dance on piano floor mats, microphones, a DJ dance mat and others. We don’t carry any stages. Thank you and hope to see you soon!

Will they hold my packages, while we go sightseeing? The piano kinda large, couldnt see myself walking around with it all day. Day bus trip.

Everything Kaye! | Nov 8, 2019
A L ə X | Nov 8, 2019

You can get it delivered same day to your hotel

do you have to make a appointment . or can you just walk in?

rosalind figueroa | Nov 8, 2019
Paula Silverman | Nov 8, 2019

Walk in

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Is it there all year round or just christmas

Madeline Jardine | Nov 8, 2019
A L ə X | Nov 8, 2019

Year round

How is it compared to the original? Smaller? Still have the real Guards or just the window graphic in these pics?

John Tedesco | Nov 8, 2019
Vaibhav Hariani | Nov 8, 2019

They have real gaurds, but this is nothing compared to the original. Still nice though

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Do they have Transformers toys?

Musa | Nov 8, 2019
A L ə X | Nov 8, 2019

Yeah there's a great Transformers section by the Build-A-Bear and floor piano on the second floor!

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are the lines long to get in?

PolyPrepLSPA | Nov 8, 2019
KevinMZ | Nov 8, 2019

Yes, as it recently opened and is in a tourist area.

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when will the store open

Sam Sessa | Nov 8, 2018
A L ə X | Nov 8, 2018

News and Wikipedia says the 16th of November

What positions are open at this company

Frank Smith | Nov 8, 2018
KevinMZ | Nov 8, 2018

It's on their website

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