Spectrum Store

jill

I’ve worked in retail/customer service for over 25 years and this was the worst experience I’ve ever had. I canceled my spectrum cable and internet because there are constantly issues such as cable outages regularly, and the internet being throttled CONSTANTLY. However, any doubt I had about canceling my service with Spectrum is long gone after my experience in this store. When I got there on 11/7/22 at 5:50pm, there were only three cashiers working, and they were in no hurry to help anyone. The waitlist was 18 people long. I asked one of the cashiers (the one who ended up “helping“ me) where I could return equipment and he pointed to me where I needed to sign in because their kiosk wasn’t working. I waited for 65 minutes to return a modem and a cable box (it would’ve been longer but half of the people waiting walked out over the hour). When my name was finally called, I went up and told the representative again that I was returning equipment. He scanned it and printed out a receipt for me to sign. I said to him, “I waited over an hour for 30 seconds of service?“ His only response to me was a shrug. Not even a ‘sorry about that.’ I don’t know his name because he wasn’t wearing a name badge and the receipt lists him as “&-/”. He only helped two customers throughout that hour, one of which he spent a good 15 to 20 minutes watching ESPN with on the big screen, yet he was rude to me. The supervisor working saw all the people waiting, yet made no effort to assist. Speaking separately to their mobile services, two years ago, I tried switching to Spectrum Mobile but they kept sending the new SIM card to my old address. Despite this and my calls about it, they kept charging me for the service even though I wasn’t able to use it. When I finally gave up and cancelled the mobile service (that I was never able to use), Spectrum wouldn’t refund me for the entirety of months even though their messing up was the issue. DO NOT USE SPECTRUM. I cannot stress how much I mean this. They may advertise that they are less expensive, but you get what you pay for, and what you’re paying for is terrible service in every facet: terrible signal and reception, both for cable and Internet, plus horrific customer service. Also be aware that they significantly raise their prices after a year or two. Please don’t waste your time or money on them for your own sake.

Norma Hernandez

Long line out the door in the rain. Staff if extremely slow.

S S

For a store that's about tech, their tech is always down, like their service. Just total time wasters. If you need a phone or phone carrier, use Google fi. If you need internet, get Verizon FIOS.

Saul Esquivel

Good service 👍